What are the responsibilities and job description for the Service Manager position at RimePro Inc?
The Field Services Manager is responsible for ensuring that the MEP services provided by the Field Services Department meet the highest professional standards and provide an awesome customer experience. The Field Services Manager is further responsible for the time sensitive implementation of business plans and strategies developed in cooperation with the General Manager. This role requires working closely with technicians, selling to customers, and truly running the operation.
Essential Duties/Responsibilities:
- Promote safe work practices. Insure direct reports have all required safety training and personal protective equipment to complete assigned tasks safely. Conduct regular safety talks, jobsite safety inspections and tool box training.
- Manage and supervise day-to-day operations for the assigned territory.
- Ensure that the Field Services Department has the technical ability to support all sales efforts, take corrective action for any deficiencies.
- Collaborate and provide technical assistance to sales resources assigned to the territory. In concert with the General Manager, review sales reports, pipeline and opportunities with sales resources monthly.
- With each direct report, outline an individual, specific, growth and training plan tailored for that employees’ desire for advancement. Review progress semi-annually.
- Conduct semi-annual performance reviews with each direct report.
- Develop and manage the annual budget for the assigned territory while assisting with strategic planning, vision, an business planning of the company.
- Work with the Accounting Manager on collections and negotiate credit when necessary to ensure customer expectations are met.
- Resolve customer issues in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
- Occasionally travel between corporate offices and jobsites.
Qualifications:
- 10 years of experience in technical roles and fiscal responsibilities.
- 5 years of management experience is a plus.
- High impact decision making.
- Responsible for a single department or functional area either as a manager or functional expert.
- Initiates and maintains relationships with key staff and other departments.
- Makes authoritative decisions and recommendations having important impact on activities of the company.
- Demonstrates a high degree of creativity, foresight and mature judgment in anticipating and solving unprecedented complexities.
- Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities.