What are the responsibilities and job description for the Business Operations Coordinator position at Riley Risk?
Job Description: Business Operations Coordinator
Position Summary
The Business Operations Coordinator occupies a critical role within the firm, serving as a key conduit between business and security operations. The role is uniquely structured to allocate a majority of time to essential business operations, including supporting management of marketing, client support requests, invoicing, and financial estimates.
Responsibilities include logistical and back-end support for the risk advisory services team, across a range of service lines such as training, security advisory, travel risk management, and cloud-based systems. The aim is to facilitate the security operations team in delivering exceptional service quality, particularly for clients operating in higher risk environments.
As the firm expands, this position offers the opportunity for career growth, initially from a part-time role, to a full-time role, for well-rounded and enthusiastic candidates. While the role is predominantly remote, allowing for work-from-anywhere flexibility, occasional international travel may be required, albeit infrequently. This is a full-time role, with occasional surge support capacity required.
Primary Duties and Responsibilities
- Business Operations
- Utilization Reviews: Conduct detailed reviews of billable time records to ensure accurate and efficient invoicing.
- Invoicing and Estimate Support: Collaborate with finance stakeholders to develop accurate invoices and estimates for clients.
- Financial Oversight Support: Manage and provide oversight with direct reporting to the firm’s leadership on payables and receivables, ensuring timely payments and collections.
- Management Reporting: Deliver comprehensive weekly and monthly reports on business operations activities to the firm’s leadership.
- Business Development: Support the firm in business marketing and development activities.
- Social Media Management: Assist in maintaining and updating the firm’s social media platforms, to include providing oversight on the firm's security analyst team posts and communications on regional security alerts and updates.
- Meeting Management: Coordinate internal and external meetings, ensuring optimal productivity and information dissemination.
- Security & Intelligence Operations
- Logistical Support: Provide logistical and administrative support to the risk advisory services team for client and business development engagements.
- Travel Management: Leverage the firm's travel booking system to execute, confirm, and optimize business travel arrangements, thereby streamlining the travel process for maximum efficiency and cost-effectiveness.
- Training Systems: Provide support for training system support, to include providing support to Risk Advisory team members on the firm’s Learning Management System, monitoring and responding to support tickets, coordinating enrollment and system response with clients.
- Security & Intelligence Operations: Provide support for ongoing security and intelligence functions, coordinating and supporting security support requests, intelligence platform publishing management, emergency and crisis response administrative support during activations.
Qualifications
- Bachelor's Degree in Business Management, Project Management, Operations, Finance, or related field preferred.
- Minimum of 2 years experience in operations management
- Excellent organizational and multitasking skills.
- Proficient in financial software and Microsoft Office Suite.
- Certification in PMP, Prince2 or other equivalent Project Management domains preferred.
- Personal Attributes
- Extremely responsive
- Strong communication skills
- Detail-oriented
- Ability to work under pressure
- Able to learn new tools, systems and processes quickly
- Enthusiastic team player - able to be proactive in providing support.
Growth Opportunities
The role offers substantial growth potential and an eventual shift into a full-time role contingent upon personal capacity and exceptional performance in meeting and exceeding goals.
Compensation
Competitive salary commensurate with experience, option for performance bonus and other benefits following probationary period..
ATTENTION:
The responsibilities and duties listed above are indicative and not exhaustive. Additional responsibilities and pay may be added as the needs of the business evolve. Comprehensive training will be provided for any tools, systems, and processes with which the selected candidate is unfamiliar.
This role is currently open and we are actively seeking candidates who are looking for a long-term position, offering the opportunity to demonstrate creativity and enthusiasm within a growing security consulting firm that is well-established in the industry. If you are a proactive, resourceful individual eager to contribute to both business and security operations, we encourage you to apply.
In summary, the Operations Coordinator position offers an exceptional opportunity for motivated professionals looking to make a significant impact within a remote, flexible work environment. The role not only promises career advancement but also opens doors to expanding responsibilities in both business and security sectors of the firm.
How to Apply
Interested candidates should submit a resume and cover letter to the posted link and be prepared for at least 2 remote, videographic interviewing sessions and able to successfully complete a background status check.