Dental Receptionist

Summary:

The Dental Reception Specialist plays a crucial role in creating a positive first impression and ensuring smooth administrative operations in a dental practice. This role involves managing patient communications, scheduling appointments, handling insurance claims, and providing excellent customer service, contributing to an efficient and welcoming environment.

Key Responsibilities:

• Front Desk Management:
• Greet patients warmly and professionally upon arrival.
• Answer phone calls and handle patient inquiries or route them to the appropriate staff members.
• Manage patient check-ins, check-outs, and ensure all necessary paperwork is completed.
• Appointment Scheduling:
• Schedule, reschedule, and confirm appointments while maximizing the use of the practice’s schedule.
• Send appointment reminders via phone, email, or text and follow up on missed or cancelled appointments.
• Patient Records and Data Management:
• Maintain accurate patient records in the dental practice management software.
• Input patient information, update insurance details, and ensure accurate data entry for future visits.
• Insurance Coordination:
• Verify patient insurance coverage, submit claims, and follow up with insurance companies on claims status.
• Assist patients with questions about their insurance benefits and explain payment options.
• Billing and Payments:
• Process patient payments and generate receipts for services rendered.
• Assist in generating and sending out billing statements and collection of overdue balances.
• Customer Service:
• Provide exceptional customer service by addressing patient concerns and helping them understand their dental treatments.
• Ensure a clean and welcoming reception area and offer refreshments as needed.
• Communication and Coordination:
• Coordinate communication between the dental team and patients regarding treatment plans, post-treatment care, and follow-ups.
• Relay messages to the clinical team accurately and in a timely manner.
• Administrative Tasks:
• Manage office supplies, mail, and other administrative duties as needed.
• Assist with marketing efforts, such as sending out newsletters or appointment reminders.

Qualifications:

• Experience: Previous experience in a dental office or medical setting preferred.
• Technical Skills: Experience with Eaglesoft preferred but not required
• Communication: Strong verbal and written communication skills with an emphasis on customer service.
• Organizational Skills: Excellent organizational skills and attention to detail, with the ability to multi-task and prioritize effectively.

Working Hours:

• Monday to Friday

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $16 - $22