What are the responsibilities and job description for the Lead Tech Support position at RIIM?
Associate's degree or equivalent experience in information technology, computer science, or related field.
Proven experience in desktop support, technical troubleshooting, and customer service, preferably in a healthcare or hospital environment.
Strong knowledge of desktop operating systems (Windows, macOS) and common office software applications.
Familiarity with hardware components and troubleshooting techniques for desktop computers, printers, and other peripherals.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Problem-solving skills and a detail-oriented approach to diagnosing and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
IT certifications (e.g., CompTIA A , Microsoft Certified Desktop Support Technician) are a plus.
Salary.com Estimation for Lead Tech Support in Bangor, ME
$69,016 to $84,826
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What is the career path for a Lead Tech Support?
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