Release of Information Specialist

We are looking for a dedicated Release of Information Specialist in Jacksonville FL 32254 with $16.99/hr. for a 7-month contract temp to permanent opportunity. In this role, you will be the bridge between healthcare providers and requestors—ensuring the secure, legal, and efficient release of medical records. Requires High School Diploma or GED required; associate’s degree preferred. R.H.I.T. desired and 1-3 years of customer service, records management, or healthcare experience required. – APPLY NOW! 

Schedule: M-F 8AM - 5PM, potential overtime and weekend work

Job Summary: 

As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing Iron Mountains tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions. 

Job Responsibilities:  

• Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by the company policies and procedures.  
• Safeguard and protect the patient's privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and company policy. 
• Reproduce requested information according to Service Level Agreement (SLA) and legal requirements (e.g., subpoena), using methods like fax, scan, or photocopy. 
• Identify request status (walk-in, fax, pre-payment) and enter data into tracking system. 
• Verify accuracy and quality of reproduced work and data entry before providing to requestor, ensuring compliance with federal and state laws. 
• Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor.  
• Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. 
• Use various computer systems to maintain procedural consistency. 
• Perform other assigned duties. 

Job Requirements:   

• High School Diploma or GED required; associate’s degree preferred. R.H.I.T. desired. 
• 1-3 years of customer service, records management, or healthcare experience required. 
• Ability to maintain confidentiality of patient information; knowledge of HIPAA preferred. 
• Proficient with computer programs and data entry. 
• Strong organizational, interpersonal, and multitasking skills. 
• Solid oral and written communication skills. 

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! 

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. 

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties. 

Salary : $17