Property Manager

PROPERTY MANAGER

Market-Rate Multifamily Communities | Three-Story Walk-Up Apartments

Location: Homestead, FL

Schedule: Monday through Friday, 9:00 AM to 5:00 PM
Base Salary: $60,000–$64,000 annually (depending on experience and qualifications)
Performance Bonus: $8,000–$15,000 annually (based on established performance goals)
Total Compensation Potential: $68,000–$79,000 annually
Reports To: Regional Property Manager / Director of Operations

Position Summary

The Property Manager is responsible for the overall operational, financial, leasing, marketing, maintenance coordination, and resident-service performance of an assigned market-rate apartment community. This hands-on leadership position is accountable for maximizing occupancy, revenue, resident retention, asset quality, and net operating income while maintaining company standards and compliance with applicable laws and policies.

The ideal candidate will have a strong background in multifamily property management, excellent leadership and customer service skills, and the ability to oversee daily operations while maintaining a well-managed, attractive, and resident-focused community.

Essential Duties and Responsibilities

Property Operations

• Oversee the day-to-day operations of the apartment community and maintain a visible onsite leadership presence.
• Conduct routine inspections of buildings, common areas, grounds, amenities, vacant units, and building exteriors, including stairwells and breezeways.
• Coordinate maintenance operations, service requests, preventive maintenance, vendor work, and unit turns to meet established deadlines and quality standards.
• Maintain strong curb appeal, cleanliness, safety, and overall property presentation.

Financial Management

• Prepare and administer the annual operating budget and support capital planning.
• Monitor revenue, expenses, collections, concessions, and operating performance to achieve budgeted net operating income (NOI).
• Review monthly financial statements and variance reports, developing corrective action plans when performance falls below expectations.
• Approve invoices, manage purchasing controls, and maintain appropriate supporting documentation.
• Manage rent collection, delinquency follow-up, payment arrangements, legal-file coordination, and bad-debt control in accordance with company policy.

Leasing, Marketing, and Occupancy

• Develop and execute leasing, pricing, and marketing strategies to achieve physical and economic occupancy goals.
• Monitor traffic, lead follow-up, applications, conversion ratios, renewals, exposure, and competitive market conditions.
• Recommend rental rates, concessions, and renewal strategies based on property performance and market data.
• Oversee resident move-ins, move-outs, transfers, renewals, and related documentation.

Resident Relations

• Provide a professional, responsive, and service-oriented resident experience.
• Resolve resident concerns and escalated issues promptly and consistently in accordance with company policy.
• Implement resident retention, renewal, communication, and community engagement initiatives.
• Monitor resident feedback and online reputation, implementing service-recovery measures when appropriate.

Team Leadership

• Supervise, train, coach, and hold leasing, administrative, and maintenance team members accountable.
• Conduct regular team meetings, assign priorities, establish performance expectations, and monitor results.
• Coordinate staffing and scheduling to ensure appropriate office and maintenance coverage.
• Promote a professional, collaborative, and performance-focused work environment.

Compliance, Vendors, and Risk Management

• Ensure compliance with Fair Housing requirements, applicable federal, state, and local laws, and company policies and lease procedures.
• Maintain complete and accurate resident, leasing, financial, vendor, incident, and property records.
• Solicit bids, manage vendor relationships, monitor contract performance, and verify required insurance and licensing.
• Coordinate incident reporting, insurance-claim documentation, inspections, and corrective actions.
• Ensure emergency procedures and life-safety practices are followed.

Required Qualifications

• Minimum of three years of onsite multifamily property management experience.
• Demonstrated experience managing market-rate apartment communities and supervising onsite teams.
• Proficiency in Yardi Voyager is required, including leasing, resident ledgers, receivables, reporting, and property operations workflows.
• Bilingual English and Spanish proficiency is required, with the ability to communicate professionally with residents, prospects, vendors, contractors, and team members in both languages.
• Working knowledge of multifamily budgeting, financial statements, variance analysis, collections, leasing, maintenance coordination, and resident retention.
• Strong leadership, customer service, organization, conflict-resolution, and problem-solving skills.
• Proficiency in Microsoft Excel, Word, Outlook, and related business applications.
• High school diploma or GED required.

Preferred Qualifications

• Associate or bachelor's degree in business, real estate, property management, hospitality, or a related field.
• Professional property management designation or relevant industry training.
• Experience managing garden-style or three-story walk-up apartment communities in the South Florida market.

Performance Expectations and Bonus Opportunity

Annual performance bonus eligibility of $8,000–$15,000 is based on established property and individual goals, which may include:

• Physical and economic occupancy.
• Net operating income and budget performance.
• Rent collection and delinquency control.
• Resident retention and renewal performance.
• Online reputation and resident-service results.
• Unit turn time and maintenance performance.
• Team development and retention.
• Compliance and audit results.

Schedule and Physical Requirements

• Monday through Friday, 9:00 AM to 5:00 PM.
• Ability to walk and inspect the property regularly, including exterior grounds, stairways, breezeways, common areas, and vacant apartments.
• Ability to work indoors and outdoors and respond to property needs outside normal business hours when required.
• Ability to occasionally lift or carry up to 25 pounds.
• Reliable transportation and a valid driver's license may be required based on assigned responsibilities.

Benefits begin after 90 days and include:

• 100% employer-paid Blue Cross Blue Shield (BCBS) HMO medical insurance.
• Two weeks of vacation.
• Three personal time-off (PTO) days.
• Seven paid holidays.
• 401(k) plan with no employer matching contribution.