Flooring Sales Consultant

Flooring Sales Consultant

Compensation: Base Salary Uncapped Commission
Location: Raleigh, NC
Workplace Setting: In-Person | Showroom In-Home Consultations
Employment Type: Full-Time

Position Summary

Right Step Flooring is hiring a Flooring Sales Consultant to manage qualified residential flooring opportunities from initial consultation through signed contract and handoff to production.

The Sales Consultant meets with homeowners in their homes and in our Raleigh showroom, evaluates their projects, takes measurements, identifies customer needs and site considerations, recommends flooring solutions, prepares accurate estimates, presents proposals, follows up with customers, and closes sales.

This is a consultative sales position. Our customers rely on us to help them make informed decisions about significant investments in their homes. The Sales Consultant must be comfortable leading conversations, asking thoughtful questions, discussing budgets, making recommendations, handling objections, and asking for the sale.

We provide structured training on our flooring products, installation standards, systems, sales process, and customer experience.

The ideal candidate already has a strong foundation in sales, organization, customer follow-up, communication, and residential construction or home improvement.

About Right Step Flooring

Right Step Flooring is a locally owned flooring company based in Raleigh, NC, serving homeowners throughout Raleigh, Durham, Cary, Chapel Hill, and the surrounding Triangle area.

We specialize in hardwood flooring installation and refinishing, luxury vinyl plank, engineered hardwood, carpet, tile, stairs, and related residential flooring projects.

Our approach to sales is consultative rather than transactional. We believe homeowners deserve clear information, thoughtful recommendations, and guidance they can trust.

Our philosophy is simple: The same advice we’d give ourselves.

Our core values are Attitude, Results Driven, Transparency, Continued Growth, Collaboration, and Empowerment.

Success Looks Like

• Consistently meets or exceeds monthly, quarterly, and annual sales goals
• Maintains a minimum 35% close rate during development and progresses toward a 45% or higher mature close rate
• Provides customers with clear and confident guidance from initial consultation through signed agreement
• Actively manages all sales opportunities with consistent follow-up and clearly defined next steps
• Maintains complete and accurate customer information, sales activity, and follow-up in the CRM
• Creates accurate project scopes based on measurements, site conditions, product selections, and customer expectations
• Protects project profitability by identifying scope requirements and potential project considerations before the sale
• Provides operations with complete information for a successful transition from sales to production
• Builds customer relationships that contribute to referrals, repeat business, and strong customer reviews

Responsibilities and Objectives

• Lead in-home and showroom flooring consultations
• Identify customer goals, priorities, lifestyle needs, design preferences, budget, timeline, and project expectations
• Evaluate residential spaces and existing flooring conditions
• Take accurate field measurements and calculate project quantities
• Read and understand basic residential floor plans
• Identify site conditions that may affect flooring selection, installation, scope, or pricing
• Recommend appropriate flooring products and project solutions based on the customer’s needs and home
• Develop working knowledge of hardwood flooring, hardwood refinishing, engineered hardwood, luxury vinyl plank, carpet, tile, stairs, subfloors, trim, transitions, and flooring installation methods
• Prepare accurate project scopes, estimates, and proposals
• Present proposals and pricing confidently
• Explain product differences, installation considerations, project expectations, pricing, and relevant tradeoffs
• Answer customer questions and address sales objections
• Establish clear next steps and confidently ask for the sale
• Follow up consistently with open estimates and active sales opportunities
• Maintain an organized sales pipeline and prioritize opportunities appropriately
• Maintain accurate and timely CRM records for appointments, measurements, estimates, proposals, customer communication, follow-up, and sales outcomes
• Coordinate with the production team to ensure customer expectations, product selections, site conditions, measurements, and project scope are accurately communicated
• Participate in ongoing sales training, product education, technical training, and professional development
• Develop repeat and referral business through a strong customer experience

Competencies

• Proven consultative sales ability
• Strong conversational leadership and confidence working directly with homeowners
• Ability to initiate conversations, ask thoughtful and direct questions, discuss budgets, make recommendations, address objections, and guide customer decisions
• Working knowledge of residential construction, remodeling, flooring, building materials, or a related industry
• Ability to understand measurements, square footage, basic floor plans, project scope, and residential construction conditions
• Strong organization and time management
• Ability to manage multiple customers, appointments, estimates, follow-ups, and deadlines simultaneously
• Strong follow-through and personal accountability
• Self-starter with the ability to independently identify priorities and take action
• Strong critical thinking and problem-solving skills
• High attention to detail
• Strong written and verbal communication skills
• Comfortable using CRM, estimating, and other sales technology
• Results driven and comfortable being accountable to sales goals, close rates, revenue, and other performance metrics
• Coachable, adaptable, curious, and committed to continued professional development
• Collaborative and able to work effectively with sales, operations, installation teams, vendors, and company leadership

Education and Experience

• 2 or more years of professional sales experience preferred
• Experience in flooring, residential construction, remodeling, home improvement, kitchen and bath, building materials, interior finishes, or a related industry strongly preferred
• In-home sales or consultative sales experience strongly preferred
• Experience independently managing a sales pipeline and customer follow-up
• Experience using CRM, estimating, or sales management software preferred
• Ability to take accurate measurements and perform basic project calculations
• Experience reading residential floor plans preferred
• Valid driver’s license and reliable transportation required
• Ability to travel to customer homes throughout Raleigh and the surrounding Triangle area

Flooring-specific sales experience is preferred but not required. Candidates with strong sales ability and practical experience in residential construction, remodeling, home improvement, or building materials are encouraged to apply.

Compensation

Base salary uncapped commission

Expected total compensation: $70,000 to $100,000

Commission is uncapped and designed to reward sales performance, consistent pipeline management, and results.

What Right Step Flooring Provides

• Qualified company-generated leads
• Structured onboarding and training
• Ongoing sales coaching and professional development
• Flooring installation and product education
• Manufacturer training and resources
• Raleigh showroom and product samples
• CRM and estimating technology
• Established production and installation support
• Marketing support
• Paid time off
• Paid company holidays
• Mileage reimbursement
• Vehicle allowance
• Additional benefits based on eligibility

Our Sales Approach

Great sales starts with understanding the project.

Our Sales Consultants are expected to ask good questions, understand what matters to the homeowner, explain the available options, make a clear recommendation, and confidently guide the customer through the purchasing decision.

We are not focused on simply selling the most expensive product. We want to recommend the solution that makes sense for the customer, the home, and the project.

The same advice we’d give ourselves.

Right Step Flooring is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Paid time off
• Paid training
• Referral program

Application Question(s):

• Which industries do you have professional experience in?
• Have you worked in a sales role where you were responsible for managing your own customers from initial consultation through follow-up and close?
• Are you comfortable taking field measurements, calculating square footage, and reading basic residential floor plans?
• Have you used a CRM or similar system to manage customer communication, estimates, follow-ups, and sales opportunities?
• What experience from your background do you believe has best prepared you to sell residential flooring and home improvement projects, and why?

Work Location: In person

Salary : $70,000 - $100,000