What are the responsibilities and job description for the Customer Service Representative position at RIGHT NOW HEATING and AIR CONDITIONING?
Overview
Position Overview
In this role, you’ll handle inbound and outbound customer communication, schedule service appointments, and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized, professional, and thrives in a fast‑paced environment. We are under new management and are locally owned and vet operated.
What You’ll Do
- Respond to customer inquiries via phone, text and email in a friendly, professional manner
- Schedule service calls and appointments for HVAC, electrical, and plumbing services
- Ensure field teams have full, efficient schedules
- Make outbound calls to follow up on inquiries, service requests, and bookings
- Confirm appointments and adjust schedules as needed
- Enter and update customer information accurately in the CRM system
- Monitor job status and coordinate with field staff to ensure timely service delivery
- Provide customers with clear information regarding service options, availability, and pricing
- Manage a high volume of inbound and outbound calls while maintaining quality service
- Communicate promotions, discounts, and available services to customers
- Work closely with the scheduling team to minimize downtime and maximize efficiency
What We’re Looking For
- Customer service experience is a plus but not required (HVAC or home services experience a plus)
- Excellent verbal and written communication skills
- Strong organizational and time‑management abilities
- Ability to multitask and prioritize in a fast‑paced environment
- Comfortable handling high call volumes
- Proficiency with CRM systems and basic computer applications
- Positive attitude with a strong commitment to customer satisfaction
- Willingness to learn and adapt to new systems and procedures
- Team‑oriented mindset
Compensation & Benefits
$17–$20/hour
Paid vacation
Medical, dental, and vision insurance
401(k) retirement plan
Paid training and certifications
Why Join Right Now
- Stable, full‑time employment with growth opportunities
- Supportive, team‑focused work environment
- Ongoing training and development
- Opportunity to make a real impact on customer experience
- Be part of a company that truly values its people
Build Your Future With Right Now
If you enjoy helping people, thrive in a fast‑paced environment, and want to grow with a company that invests in its employees, we want to hear from you.
Apply today and start your career with Right Now Heating, Air Conditioning, Plumbing & Electrical.
Right Now Heating, Air Conditioning, Plumbing & Electrical stands out—on the road with our iconic pink trucks and in the way we care for our people and our community. We’re a people‑first company built on craftsmanship, accountability, and teamwork. Our skilled professionals take pride in delivering reliable, high‑quality service and treating every home with respect. When you join Right Now, you become part of a team that does the job right and takes care of each other along the way.
After 25 years in business, we remain proud to be one of the most employee‑focused companies in the Northwest, investing in our people and setting them up for long‑term success.
We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Salary : $17 - $20