Care Operations Associate

Benefits:

• 401(k)
• Company parties
• Opportunity for advancement

Position: Care Operations Associate
Company: Right at Home Central Valley
Location: Visalia, CA
Schedule: Full-Time
Pay Range: $20-$22 per hour
Reports To: Office Manager
Benefits: 401(k), growth opportunities, team events, supportive work culture

About Right at Home Central Valley

Right at Home Central Valley is one of the leading in-home care agencies in the Central Valley, providing high-quality, compassionate care to seniors and adults who need support with daily living. We specialize in helping families navigate care for loved ones who may need companionship, personal care, Alzheimer's and dementia support, mobility assistance, meal preparation, transportation, and ongoing in-home support.

We are proud to be part of the nationally recognized Right at Home network and to be known locally for treating our clients, caregivers, and team members like family. Our office has been recognized with the Employer of Choice Award and as a Great Place to Work, reflecting our commitment to building a positive, supportive, and growth-oriented workplace.

Our agency is growing quickly, and we are looking for someone who wants to grow with us.

Right at Home Central Valley is seeking a full-time Care Operations & Scheduling Coordinator to support our office operations, caregiver team, clients, and scheduling department.

This role is being created to support the team while our current Care Coordinator is on leave. After that leave period, this position is expected to remain part of our growing team, with responsibilities that may evolve based on business needs, team structure, and the candidate's strengths.

The ideal candidate is fast on their feet, highly organized, computer literate, compassionate, dependable, and comfortable working in a fast-paced care environment. We are looking for someone with caregiver, nursing or hands-on care experience who understands the importance of showing up for clients and supporting caregivers.

This person will help with scheduling, answering calls, caregiver recruitment, caregiver training, care plan creation, client and caregiver outreach, and filling in for caregiver call-outs when needed.

Key Responsibilities

Scheduling Support

Assist with daily scheduling operations and help ensure client shifts are staffed appropriately.

Responsibilities include:

• Supporting the lead scheduler with open shifts, schedule changes, and caregiver availability.
• Helping respond to caregiver call-outs and last-minute scheduling needs.
• Communicating schedule updates to caregivers, clients, and office staff.
• Helping ensure clients receive reliable and consistent care.

Call-Out Standby / Caregiver Fill-In Support

Because reliability is critical in home care, this person must be willing and able to assist when caregiver coverage becomes urgent.

Responsibilities include:

• Being available as a standby option for caregiver call-outs during work hours.
• Helping stabilize urgent staffing situations.
• Communicating quickly and professionally with families, caregivers, and office leadership.
• Understanding that client care comes first and that flexibility is important in this role.

Caregiver Recruiting & Hiring Support

Help grow and strengthen our caregiver team.

Responsibilities include:

• Interviewing caregiver candidates.
• Screening applicants for professionalism, reliability, experience, and fit.
• Using internal resources, job boards, referrals, and community contacts to find new caregivers.
• Helping move candidates through the hiring and onboarding process.
• Communicating with applicants in a timely and professional manner.
• Supporting caregiver retention by helping create a positive experience from the first interaction.

Caregiver Training & Onboarding

Help train and prepare caregivers to provide high-quality care.

Responsibilities include:

• Assisting with caregiver orientation and ongoing caregiver training.
• Reviewing company expectations, policies, documentation standards, and client care expectations.
• Helping caregivers understand care plans, professionalism standards, and client-specific needs.
• Helping reinforce best practices for personal care, dementia care, communication, safety, and reliability.

Client & Caregiver Outreach

Maintain strong relationships with clients, families, and caregivers.

Responsibilities include:

• Checking in with clients and families regarding care quality and satisfaction.
• Following up with caregivers regarding schedules, performance, availability, and concerns.
• Helping resolve basic client or caregiver issues and escalating higher-level concerns to management.
• Supporting a culture of responsiveness, professionalism, and compassion.
• Helping ensure caregivers feel supported, heard, and accountable.

Care Plan Support

Assist with creating, updating, and maintaining client care plans.

Responsibilities include:

• Helping gather information from assessments.
• Creating or updating care plan details in the company system.
• Ensuring care plans are accurate, practical, and easy for caregivers to follow.
• Reporting changes in client condition, needs, or preferences to management.

Office & Team Support

Support general care operations and office needs as part of a growing team.

Responsibilities include:

• Answering office calls professionally.
• Assisting with daily operational tasks.
• Communicating through company systems and software.
• Helping keep records organized and up to date.
• Supporting the office manager and owners as needed
• Participating in team meetings, trainings, and company events.

Qualifications

Required:

• Minimum 6 months of caregiver, CNA, LVN, nursing, medical, or direct care experience.
• Strong computer skills and ability to learn scheduling/CRM software.
• Excellent phone communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Reliable, punctual, and professional.
• Compassionate personality and genuine desire to help people.
• Ability to stay calm under pressure.
• Team-player mindset.
• Willingness to assist with caregiver call-outs or fill-in care when needed.

Preferred:

• CNA, LVN, medical assistant, caregiving, home care, senior care, or healthcare background.
• Experience with scheduling or staffing.
• Experience interviewing, training, or supervising caregivers.
• Experience working with seniors, dementia clients, or clients with mobility needs.
• Bilingual ability is a plus, but not required.
• Familiarity with home care software or CRM systems is a plus.

Ideal Candidate

The right person for this role is someone who:

• Moves quickly and solves problems.
• Has a heart for seniors and families.
• Understands caregiver work because they have done it or worked around it.
• Is comfortable answering phones, using computers, and communicating with many people throughout the day.
• Can be both compassionate and accountable.
• Wants to grow with a company long-term.
• Takes ownership instead of waiting to be told every step.
• Can jump in wherever needed.
• Wants to be part of a team that works hard, supports each other, and celebrates wins together.

Why Join Right at Home Central Valley?

At Right at Home Central Valley, we believe in taking care of our team the same way we take care of our clients: with respect, compassion, and consistency.

We offer:

• Full-time employment.
• $20-$22 per hour depending on experience.
• 401(k) benefits.
• Growth opportunities as the company expands.
• A supportive team environment.
• Team parties and company events.
• A meaningful role where your work directly helps seniors, families, and caregivers.
• The opportunity to join a fast-growing agency that has been recognized with the Employer of Choice Award and as a Great Place to Work.

This is a great opportunity for someone who has caregiving or healthcare experience and wants to move into a larger operational role within a growing home care agency.

Compensation: $20.00 - $22.00 per hour

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.