What are the responsibilities and job description for the Scheduler position at Right at Home Santa Clara?
About Us
Right At Home is a non-medical, in-home caregiving agency serving Santa Clara and the surrounding area. We provide compassionate, high-touch care to clients managing Alzheimer's, Parkinson's, late-stage cancer, and other complex health needs. We're looking for a detail-oriented scheduler to help ensure our clients receive consistent, reliable care.
Position Summary
The Scheduler is responsible for coordinating caregiver schedules to ensure all client shifts are covered, managing last-minute changes, and maintaining accurate scheduling records in WellSky. This role is critical to the day-to-day operations of the agency and requires strong organizational skills, clear communication, and the ability to problem-solve quickly under time pressure.
Key Responsibilities
Build, maintain, and adjust caregiver schedules in WellSky to ensure full shift coverage
Match caregivers to clients based on skill set, location, availability, and client preferences/needs
Handle same-day call-offs and emergencies by quickly identifying and confirming replacement caregivers
Communicate schedule changes clearly and promptly to caregivers, clients, and families
Maintain accurate, up-to-date records of caregiver availability, certifications, and client care plans within WellSky
Track and flag scheduling gaps, overtime risk, or compliance issues (e.g., required hours, break rules)
Support on-call scheduling coverage during evenings/weekends as needed
Collaborate with care coordinators and office staff to ensure care plans are being followed as scheduled
Assist with onboarding new clients and caregivers into the scheduling system
Qualifications
Proficiency with WellSky scheduling software required (or strong proficiency with similar home care/healthcare scheduling platforms, with willingness to train)
Prior scheduling, dispatch, or coordination experience, ideally in home care, healthcare, or a related service industry
Excellent organizational skills and close attention to detail
Strong written and verbal communication skills
Ability to stay calm and solve problems quickly during last-minute schedule changes
Comfortable working independently and managing competing priorities
Basic computer proficiency (email, spreadsheets, scheduling software)
Preferred
Experience in home care, hospice, or healthcare scheduling
Familiarity with California labor rules related to caregiver scheduling (breaks, overtime, etc.)
Salary : $30 - $35