What are the responsibilities and job description for the Client Care Coordinator position at Right at Home Rosenberg?
Job Summary:
Right at Home is seeking a dedicated and detail-oriented Client Care Coordinator to join our team. This multifaceted role involves managing client care plans, recruiting and onboarding caregivers, and ensuring efficient scheduling of care services. The ideal Client Care Coordinator is compassionate, highly organized, and passionate about making a difference in the lives of seniors and individuals with disabilities.
Key Responsibilities:
Manage daily and long-term scheduling of caregivers to meet client needs and ensure continuity of care.
Hire, onboard, and train new caregivers in alignment with agency protocols and state requirements.
Provide clear handoffs and orientation for caregivers starting with new clients to ensure a smooth transition.
Oversee caregiver performance and maintain ongoing supervision and support to ensure service excellence.
Serve as part of the on-call team, including covering shifts when necessary to ensure uninterrupted care.
Conduct audit checks on documentation, including care notes, timesheets, and compliance with care plans.
Regularly update client care plans based on condition changes or feedback from family, caregivers, or healthcare professionals.
Monitor care notes for accuracy, concerns, or red flags and follow up as necessary.
Ensure all activities comply with agency policies, licensing standards, and HIPAA requirements.
Maintain a reliable vehicle and valid car insurance—frequent travel for home visits and caregiver supervision is required.
Flexibility to work beyond normal hours when client or caregiver situations require immediate attention.
Perform various administrative tasks, including drafting newsletters, managing inventory, and conducting outreach calls to prospective clients and partners.
Qualifications:
High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Previous experience in healthcare scheduling, recruitment, or care coordination (home care experience a plus).
Strong interpersonal and communication skills, with a customer service mindset.
Must be comfortable working alone in the office and managing multiple responsibilities independently.
Ability to multitask, prioritize, and adapt to changing circumstances.
Knowledge of home care regulations and best practices preferred.
Bilingual (English/Spanish) is a plus.
Key Competencies:
Compassionate and empathetic approach to client care.
Strong problem-solving and decision-making skills.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Flexibility and resilience in a fast-paced environment.
Benefits:
Paid time-off
Discount on AAA roadside assistance membership
Performance-based bonuses
Ongoing paid training and development
Recognition, celebrations, and a collaborative team culture
AWESOME WAY TO MAKE A DIFFERENCE!
