What are the responsibilities and job description for the Inside Sales Representative / Home Care Advisor position at Right at Home Merrillville, IN?
Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact?
We’re a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we’re looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care.
This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.
Why Join Us?
- Family-owned company with strong values and leadership experience as caregivers
- 9x Caring.com Super Star Award winner
- Clinical support with a nurse on staff guiding care and training
- Mission-driven culture: we care for clients like family
- Clear growth paths into outside sales, operations, or care coordination
What You’ll Do
- Respond to inbound inquiries quickly (goal: within 1 hour during business hours)
- Conduct discovery calls to understand needs, urgency, and fit
- Convert leads into scheduled in-home consultations (Living Room Visits)
- Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM
- Execute consistent follow-up via phone, text, and email
- Maintain detailed notes and next steps for every lead
- Support outside sales reps and broader sales efforts as needed
- Ensure smooth handoff to care and operations teams
Salary : $40,000 - $50,000