Operational Assistant – In-Home Care Agency (Las Cruces, NM)

Overview

We are a growing non-medical in-home care agency in Las Cruces, NM, and we are seeking a dedicated Operational Assistant to support the daily operations of our organization. This role serves as the backbone of our office—ensuring smooth operations, supporting staff and caregivers, maintaining compliance, and helping drive the business forward. The right candidate will be resourceful, organized, and aligned with our company culture and core values.

Position Summary

The Operational Assistant will work directly with the ownership team, serving as a key support partner in managing office workflow, client coordination, caregiver support, and administrative tasks. This individual will play a significant role in improving processes, supporting operations, and contributing to business growth.

Key Responsibilities

• Assist with day-to-day office operations
• Support scheduling, staffing, and caregiver coordination
• Help maintain caregiver files, onboarding, and compliance documents
• Assist with client communication, updates, and service coordination
• Organize and maintain office processes, records, and operational systems
• Support recruitment activities and applicant follow-ups
• Assist with performance tracking, reporting, and operational metrics
• Help manage special projects that improve efficiency and service delivery
• Provide administrative support to ownership as needed

Qualifications

• 1–2 years of administrative, operational, or coordination experience (home care preferred but not required)
• Strong organizational and multitasking abilities
• Very comfortable with technology, scheduling systems, and recordkeeping

• Familiar with Wellsky, Apploi, Isolved and Quickbooks software.

• Strong communication skills with a professional, compassionate tone
• Ability to take initiative, solve problems, and support a fast-paced environment
• Detail-oriented and reliable with strong follow-through

Mindset & Cultural Fit

We are looking for someone who not only performs well but fits our culture. The ideal candidate brings a supportive attitude, willingness to learn, and resilience when challenges arise.

Our Core Values

GRIT – We persevere and remain committed through challenges.

INTEGRITY – We uphold honesty and responsibility in every action.

TEAMWORK – We collaborate and support each other at every level.

EXCELLENCE – We strive to exceed expectations for clients and caregivers.

ACCOUNTABILITY – We own our actions and take responsibility for results.

Why Join Us?

• Opportunity to grow with a young and expanding agency
• Supportive ownership invested in building strong operations
• Mission-driven work serving families in our community
• Professional development opportunities