What are the responsibilities and job description for the Client Intake Coordinator position at Right at Home Decatur?
Are you driven by meaningful work and motivated to make a real difference in people’s lives? Do you thrive in a fast-paced, customer-focused environment where your ability to connect, solve problems, and close matters? If so, we’d love to meet you.
About Us
Right at Home is a locally owned home care company with a strong, people-first culture. We’re passionate about helping families find the right care solutions for their loved ones and we’re looking for a talented Inside Sales Representative to join our team.
Why Join Us?
Competitive salary
Paid healthcare benefits
Ongoing training and professional development
Supportive, mission-driven team culture
Opportunity to make a meaningful impact in your community
What You’ll Do
As the first point of contact for families, you’ll play a critical role in guiding them through one of life’s most important decisions, care for a loved one.
Answer inbound calls promptly with professionalism and empathy
Understand client needs and recommend appropriate care solutions
Build trust and relationships with families during sensitive situations
Share helpful community resources and support options
Schedule in-home consultations and coordinate care start dates
Convert inquiries into clients through consultative, phone-based sales
What We’re Looking For
High school diploma or equivalent (required)
Minimum 2 years of business or sales experience
Proven success in phone-based sales and customer conversion
Experience in home care or healthcare (preferred)
Strong communication, empathy, and problem-solving skills
Ability to work independently and exercise sound judgment
Willingness to participate in occasional on-call rotation
Benefits:
Health insurance
Paid time off
Paid training