What are the responsibilities and job description for the Retail Operations Director – Cat Compact position at Riggs Cat?
Description
The Retail Operations Director – Cat Compact is responsible for leading the performance, growth, and day-to-day operations of Cat Compact store locations. This role ensures consistent execution of brand standards, delivers a high-quality customer experience, and drives operational excellence across multiple sites while supporting expansion into new markets.
What You’ll Do
Lead daily operations across Cat Compact store locations to ensure consistent execution and customer experience
Drive performance through KPIs including sales, customer satisfaction, and customer acquisition
Coordinate with sales, rental, parts, and service teams to deliver a seamless customer experience
Identify operational gaps and implement improvements to increase efficiency and growth
Support and lead new store launches, including staffing, training, and setup
Monitor inventory, reporting, and CRM accuracy across all locations
Act as a liaison between store teams, leadership, and Caterpillar
Resolve escalated customer issues and ensure high levels of satisfaction
Requirements
What You’ll Need
5 years of experience in equipment dealership, retail operations, or multi-site leadership
Proven ability to lead teams and drive performance across multiple locations or departments
Strong understanding of sales, rental, parts, and service operations
Experience with CRM systems, inventory management, and reporting tools
Ability to travel up to 50% within the market
Preferred
Experience with Cat, Kubota, Bobcat, John Deere, or similar brands
Experience launching new locations or expanding operations
Bachelor’s degree or equivalent experience
What Sets You Apart
Strong sense of urgency and a relentless drive for excellence
Unafraid of accountability and takes ownership of results
Team-oriented with a willingness to put the client and team first
Client-centric mindset with strong competitive awareness
Data-driven decision maker who relies on facts over assumptions
Strong communication skills with the ability to build trust and relationships
IMPORTANT INFORMATION
While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 50%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Salary/Exempt
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
RC26
The Retail Operations Director – Cat Compact is responsible for leading the performance, growth, and day-to-day operations of Cat Compact store locations. This role ensures consistent execution of brand standards, delivers a high-quality customer experience, and drives operational excellence across multiple sites while supporting expansion into new markets.
What You’ll Do
Lead daily operations across Cat Compact store locations to ensure consistent execution and customer experience
Drive performance through KPIs including sales, customer satisfaction, and customer acquisition
Coordinate with sales, rental, parts, and service teams to deliver a seamless customer experience
Identify operational gaps and implement improvements to increase efficiency and growth
Support and lead new store launches, including staffing, training, and setup
Monitor inventory, reporting, and CRM accuracy across all locations
Act as a liaison between store teams, leadership, and Caterpillar
Resolve escalated customer issues and ensure high levels of satisfaction
Requirements
What You’ll Need
5 years of experience in equipment dealership, retail operations, or multi-site leadership
Proven ability to lead teams and drive performance across multiple locations or departments
Strong understanding of sales, rental, parts, and service operations
Experience with CRM systems, inventory management, and reporting tools
Ability to travel up to 50% within the market
Preferred
Experience with Cat, Kubota, Bobcat, John Deere, or similar brands
Experience launching new locations or expanding operations
Bachelor’s degree or equivalent experience
What Sets You Apart
Strong sense of urgency and a relentless drive for excellence
Unafraid of accountability and takes ownership of results
Team-oriented with a willingness to put the client and team first
Client-centric mindset with strong competitive awareness
Data-driven decision maker who relies on facts over assumptions
Strong communication skills with the ability to build trust and relationships
IMPORTANT INFORMATION
While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 50%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Salary/Exempt
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
RC26