General Manager-Training and Customer Relations

Description

The Technical Training and Development Manager is responsible for developing and executing strategies that enhance Riggs’ technical capabilities across all operational areas. This role provides leadership and direction for both technical and soft skills training programs, ensuring that employees are equipped with the knowledge, tools, and resources to perform effectively and advance in their careers. The position will manage technical support functions, coordinate leadership development programs, and oversee all aspects of the company’s learning management system (LMS).

What You'll Do:  

• Develop and implement strategies to strengthen Riggs’ technical and professional development capabilities.
   
• Plan, coordinate, and direct soft skills training and leadership development programs across departments.
   
• Partner with department and branch managers to conduct training needs assessments for each operational area.
   
• Oversee the development and execution of Individual Learning Plans (ILPs) for employees.
   
• Manage the training budget and evaluate external training programs to ensure cost-effectiveness and alignment with company goals.
   
• Develop, maintain, and publish comprehensive training curriculum and materials.
   
• Support career growth initiatives by assisting in mentoring programs, career paths, and succession planning.
   
• Serve as the single point of contact for the Learning Management System (LMS) — responsible for updates, user support, and communication across all internal teams.
   
• Lead Technical Communicators in providing timely, accurate, and effective technical support to field and shop technicians.
   
• Foster a culture of continuous learning that promotes employee engagement, performance, and professional growth.

Requirements

What You'll Need: 

• Bachelor’s degree in Education, Business, Marketing, or related field; equivalent experience considered.
   
• Strong organizational, interpersonal, and communication skills (both written and verbal).
   
• Proven ability to build relationships and collaborate effectively across departments.
   
• Self-motivated with a high degree of creativity, initiative, and accountability.
   
• Excellent facilitation, coaching, and presentation skills.
   
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in a CAT dealership or related heavy equipment industry.
   
• Background in technical training, leadership development, or workforce planning.
   
• Familiarity with LMS administration, curriculum design, and training analytics.
   
• Demonstrated success in developing career path and succession planning programs.
   
• Understanding of service operations, technician development, or technical support environments.

Why Join Riggs

For nearly a century, Riggs Cat has been the trusted partner for equipment, service, and support across Arkansas. Our success is built on a foundation of integrity, teamwork, and a commitment to excellence. When you join Riggs, you join a company that invests in your growth and values your contributions. We offer a dynamic work environment, competitive pay and benefits, and the opportunity to make an impact by helping develop the next generation of technical experts who keep our customers and communities moving forward.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.  

The noise level in the work environment is usually moderate.

Required travel up to 50-75%, dependent on market conditions and salesmen needs.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)