Medical Billing Manager

Billing Manager- Inspire. Improve. Grow With Us.

At Riemer Eye Center, we believe our success is built by investing in our people. We set the highest standards in patient care, professionalism, compliance, and operational excellence—and we continue to grow because our team grows with us.

We are seeking an experienced, motivated, and detail-oriented Billing Manager to lead our Billing Department from our Ludington office. This candidate will work in the Ludington office - no remote option. This is more than a billing position—it is a leadership opportunity for someone who is passionate about developing people, improving processes, and creating a culture of accountability, teamwork, and excellence.

The successful candidate will be a strong leader who can motivate and support a billing team, partner with managers and physicians, implement best practices, and ensure our revenue cycle operations remain accurate, efficient, and compliant. This individual will serve as a key leader in driving continuous improvement and helping Riemer Eye Center provide an exceptional experience for our patients.

If you are someone who enjoys leading others, solving complex problems, building strong teams, and making a meaningful impact within a growing healthcare organization, we want to meet you.

Position ResponsibilitiesLeadership & Team Development

• Lead, mentor, coach, and support the Billing Team by creating a positive, professional, and accountable work environment.
• Motivate team members while encouraging growth, ownership, and continuous improvement.
• Establish and maintain departmental best practices, workflows, and performance expectations.
• Monitor productivity, accuracy, quality, and department performance.
• Provide training, guidance, and ongoing development opportunities for billing staff.
• Promote teamwork and collaboration across all Riemer Eye Center locations.
• Partner with physicians, center managers, administrative leadership, IT, and vendors to improve processes and efficiency.
• Serve as a resource and leader for billing-related questions and operational improvements.

Billing & Revenue Cycle Management

• Oversee all aspects of medical and surgical billing operations.
• Review, assess, and process medical and surgical claims.
• Enter medical and surgical charges into the Practice Management System.
• Submit electronic and paper insurance claims accurately and timely.
• Perform End-of-Day balancing as assigned.
• Monitor claim submission, payment trends, denials, and reimbursement opportunities.
• Ensure accurate diagnosis and procedure coding.
• Review claims for missing or incomplete information and resolve discrepancies promptly.
• Obtain and secure required medical documentation requested by insurance carriers.
• Follow up on unpaid insurance claims and outstanding patient balances.
• Manage collections efforts while maintaining excellent patient service.
• Stay current with insurance regulations, payer requirements, coding updates, and reimbursement changes.
• Ensure departmental work is completed within established quality and productivity standards.

Systems & Process Improvement

• Partner with EMR software vendors and IT support to ensure billing systems and workflows remain efficient.
• Assist with implementation of software updates, system enhancements, and workflow improvements.
• Identify opportunities to streamline processes and improve revenue cycle performance.
• Support organizational initiatives focused on quality, compliance, and operational excellence.

Patient & Company Support

• Respond professionally to patient billing questions and insurance inquiries.
• Maintain strict confidentiality of patient and company information.
• Support other departments and locations as needed.
• Perform additional responsibilities as assigned by leadership.

QualificationsRequired

• High School Diploma or GED.
• Minimum of 3 years of medical billing experience utilizing an Electronic Medical Record (EMR) and Practice Management System.
• Strong knowledge of insurance billing requirements, claim submission, collections, and reimbursement processes.
• Demonstrated leadership ability with experience motivating and developing team members.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent problem-solving and critical-thinking abilities.
• Strong communication and customer service skills.
• Ability to work independently while collaborating with a team.
• Strong computer skills and ability to learn new technology and software systems.

Preferred

• ICD Coding Certification (ICD-9/ICD-10 preferred).
• Postsecondary education in Medical Billing, Medical Terminology, Health Information Management, or related field.
• Experience billing professional and facility claims.
• Ophthalmology or specialty practice experience preferred.

Knowledge, Skills & Abilities

• Leadership and Team Development
• Medical Billing & Revenue Cycle Management
• Insurance Claims Processing
• Process Improvement & Best Practices
• EMR and Practice Management Systems
• Critical Thinking & Problem Solving
• Communication and Collaboration
• Time Management
• Patient Service Excellence
• Confidentiality and Compliance
• Attention to Detail
• Professionalism and Accountability
• Ability to Remain Calm Under Pressure

What We're Looking For

The ideal candidate will demonstrate:

• A positive, professional, and solutions-focused attitude.
• Strong leadership skills with the ability to inspire and motivate others.
• Exceptional integrity, accountability, and follow-through.
• A commitment to accuracy, compliance, and operational excellence.
• The ability to lead by example and build trust within a team.
• Excellent communication and relationship-building skills.
• A passion for improving processes and helping others succeed.
• A strong employment history with favorable professional references.

Working Conditions

• Professional healthcare office environment.
• Extended periods of computer and administrative work.
• Frequent use of computers, phones, scanners, printers, and office equipment.
• Fast-paced environment with multiple priorities and deadlines.

Benefits

Riemer Eye Center offers a competitive compensation and benefits package, including:

• Competitive salary based on experience
• Holiday Pay
• Sick Paid Time Off
• Vacation Time
• Health Insurance Benefits
• Dental Insurance Benefits
• Life Insurance
• Employee Vision Benefits
• Professional and supportive work environment
• Opportunities for continued professional growth and advancement

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person