Hardware Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

The primary responsibilities of the Clerk position is to maintain outstanding guest service, process sales quickly, accurately, and efficiently, register operations, generate sales, merchandise product, and support the store management team.

1. Ensure each guest receives outstanding service.
2. Greet guests as they enter the store, answer phone calls and maintain awareness of all promotions and advertisements.
3. Execute the daily operational, day-to-day goals and priorities assigned by store management.
4. Assist in the training and development of peers, tactfully and pleasantly deal with guests.
5. Uphold merchandising and store cleanliness standards, maintain orderly appearance of register area and supplies stocked. Actively participate in daily huddle meetings.
6. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
7. Responsive of safety issues. Conscious of shoplifting activity.
8. Aid guests in locating merchandising in store, on acehardware.com, as well as, processing special orders.
9. Solicit guests to open Ridley's advantage card accounts and explain the benefits. Answer guests’ questions and provide information on procedures and policies.
10. Perform other tasks as assigned by store management.

POSITION REQUIREMENTS

1. Education/Training: Possess a vast product knowledge of hardware related products along with a willingness to learn.
2. Experience: Sales and marketing experience with retail programs, establishing relationships and working with guests.
3. Previous experience in a retail environment either in marketing, sales, or back office or in the contractor/construction fields is preferred.
4. Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
5. A commitment to service excellence and guest satisfaction. Solid team player with excellent interpersonal skills.
6. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
7. Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
8. Ability to stand for an extended period of time. Able to lift 40 pounds frequently to load and unload guest orders. Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.