Specialist HME Customer Solutions

Purpose of Job

In this vital and fast-paced role, the Home Medical Equipment Customer Solutions Specialist provides for the health and well-being of our customers. This role requires a blend of healthcare knowledge and customer care expertise with a high level of confidence and compassion while providing quality service. Additionally, the Specialist is adept at guiding customers through the complex process of selecting medical equipment and supplies tailored to their unique needs. Using keen listening skills to understand the customer's requirements to ensure that they feel heard and valued, this role also requires expertise to break down technical terminology into clear and easily understood guidance.

Job Functions

1. Greets and assists customers on the phone and in retail settings with the selection of medical equipment or supplies based on individual needs or physician orders.
2. Demonstrates adaptability to changing customer needs, internal team dynamics, and a high level of critical thinking and problem solving.
3. Display a high level of professionalism and customer focus in difficult situations and interactions, including times of heightened emotions and needs.
4. Obtains comprehensive medical and demographic data from client/referral source and enter data into computer.
5. Verifies insurance coverage at the onset of new services, as well as managing verification of insurance on all resupplies.
6. Creates and processes sales orders.
7. Process payments for equipment and pre-collect as needed.
8. Aid and assist with discharging any Ridgeview departments with medical equipment needs.
9. Performs patient outreach, including customer satisfaction surveys and enters responsive data.
10. May be requested to take off-hours call.
11. May be required to support work offsite at all Ridgeview locations including hospitals, campuses, and clinics.
12. Performs other duties as assigned.

Minimum Education/Work Experience

• High school diploma or equivalent
• 2- years customer service experience or 2-years Medical Office Experience

Knowledge/Skills/Abilities

• Prioritize, multi-task, and thrive in a fast-paced environment while providing time-sensitive and accurate output including computer systems, workflows, phone work, and showroom duties with face-to-face customer interactions.
• Ability to be detail oriented, well organized, and process information from multiple sources to meet deadlines.
• Ability to relate easily and well with others, projecting a positive and mature attitude to customers.
• Ability to work autonomously and as a team.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Ability to effectively communicate in verbal and written correspondence for both internal and external customers.
• Ability to communicate in the English language for effective written and verbal correspondence to complete job functions as mentioned above.
• Ability to meet and maintain the necessary background checks as aligned with position functions.

Preferred Qualifications

• Clinical office setting experience
• Experience and knowledge of medical terminology
• CMA, LPN, or other clinical certification

Physical Demands

Link to Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.