Rooms Manager

Job Summary

Bridge Creek Inn is seeking an experienced and motivated Rooms Manager to lead our Front Desk and Housekeeping teams. This role is critical to delivering a seamless guest experience and maintaining high standards of service, cleanliness, and operational excellence.

The ideal candidate is a hands-on leader with a strong background in hospitality operations, exceptional communication skills, and a passion for creating memorable guest experiences. This position plays a key role in daily hotel operations and works closely with the General Manager to ensure consistency, efficiency, and service excellence across all departments.

Key Responsibilities

• Oversee daily operations of the Front Desk and Housekeeping departments
• Ensure smooth guest check-in/check-out processes and accurate reservation management
• Maintain high standards of cleanliness, presentation, and room readiness
• Lead, train, and coach team members to deliver consistent service excellence
• Address guest concerns promptly and professionally to ensure satisfaction and loyalty
• Coordinate staffing, scheduling, and coverage to meet business needs
• Monitor and improve operational workflows and service standards
• Maintain accurate records related to guest stays, billing, and operational reporting
• Support night audit processes and ensure accuracy in reporting
• Ensure compliance with safety standards, brand guidelines, and hospitality best practices

Qualifications & Experience

• 2 years of experience in hotel or resort operations (Front Desk, Housekeeping, or Rooms Division)
• Proven leadership experience managing teams in a hospitality environment
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and problem-solve in a fast-paced setting
• Familiarity with hotel property management systems and multi-line phone systems
• Experience with guest relations and service recovery
• Bilingual or multilingual skills are a plus
• Experience with night audit procedures and OTA reconciliation

What We Offer

• Competitive salary based on experience
• Opportunity to grow within a multi-property hospitality group
• Supportive leadership and a team-focused culture
• Hands-on role with real impact on guest experience and operations

Additional Requirements

• Must have open availability, including mornings, evenings, overnight shifts, weekends, and holidays as required by hotel operations
• Ability to adapt schedule based on business needs and staffing requirements

Job Type: Full-time

Pay: $45, $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Experience:

• Housekeeping management: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $55,000