What are the responsibilities and job description for the Field Service Representative position at Ridgeline International, LLC?
Company Description
At Ridgeline, we are pioneers in the fight against Ubiquitous Technical Surveillance, helping government and enterprise organizations protect what matters most in a rapidly evolving digital landscape. We are a company built for people who thrive on curiosity, creativity, and solving challenges no one else has cracked yet. Our culture rewards initiative, values collaboration over ego, and gives you the freedom to experiment and innovate. We offer meaningful work, flexible remote options, a balanced work life rhythm, and a team of talented engineers and experts who support and inspire one another. Joining Ridgeline means contributing to technology that has real impact while growing your career in a place where your ideas and expertise genuinely matter.
Job Description
We are looking for a hands-on, technically skilled Field Service Representative (FSR) to support the deployment, integration, and sustainment of advanced commercial communications and emerging technologies in mission-critical environments. Working under limited supervision, you’ll serve on the front lines, directly supporting end users and ensuring that systems perform reliably, even under tactical conditions.
This role involves field activities including equipment setup, troubleshooting, maintenance, and user support. You’ll operate at the intersection of technology and mission execution, enabling customers to fully leverage innovative communication tools in dynamic, often austere environments.
What You'll Do
Must Haves:
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.
If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at contact_us@ridgelineintl.com
At Ridgeline, we are pioneers in the fight against Ubiquitous Technical Surveillance, helping government and enterprise organizations protect what matters most in a rapidly evolving digital landscape. We are a company built for people who thrive on curiosity, creativity, and solving challenges no one else has cracked yet. Our culture rewards initiative, values collaboration over ego, and gives you the freedom to experiment and innovate. We offer meaningful work, flexible remote options, a balanced work life rhythm, and a team of talented engineers and experts who support and inspire one another. Joining Ridgeline means contributing to technology that has real impact while growing your career in a place where your ideas and expertise genuinely matter.
Job Description
We are looking for a hands-on, technically skilled Field Service Representative (FSR) to support the deployment, integration, and sustainment of advanced commercial communications and emerging technologies in mission-critical environments. Working under limited supervision, you’ll serve on the front lines, directly supporting end users and ensuring that systems perform reliably, even under tactical conditions.
This role involves field activities including equipment setup, troubleshooting, maintenance, and user support. You’ll operate at the intersection of technology and mission execution, enabling customers to fully leverage innovative communication tools in dynamic, often austere environments.
What You'll Do
- Travel to both domestic and OCONUS locations to support field operations.
- Maintain accurate inventory of technical systems and perform regular preventative maintenance.
- Identify, isolate, and repair malfunctions using specialized diagnostic tools and procedures.
- Support system acceptance testing and assist in validating performance criteria.
- Replace defective components and escalate complex issues to senior technicians as needed.
- Interface with customers to support operational readiness and provide technical guidance.
- Perform additional duties as assigned to meet mission needs.
- Rapidly gain proficiency in supported technologies and deployment environments.
- Build strong working knowledge of the customer’s mission set and how supported technologies align.
- Successfully support customer troubleshooting efforts with minimal supervision.
- Establish credibility and reliability as a go-to technical asset in the field.
Must Haves:
- Active Top Secret clearance required at a minimum.
- Prior experience supporting tactical communications, networked situational awareness, or commercial communications systems.
- Technical training equivalent to 2 years of trade school or military technical school.
- Minimum of 2 years of experience in a field service or technical support role.
- Fluent Spanish Language
- Prior experience as a System Administrator or supporting mobile device platforms in operational settings.
- Familiarity with configuring and managing commercial off-the-shelf (COTS) communication tools.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.
If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at contact_us@ridgelineintl.com