What are the responsibilities and job description for the Reservation Agent position at Ridgecrest Conference Center?
Description
Our Reservations Specialists serve our conference center guests by processing all reservation requests and setting up registration for all group business.
They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our Reservations Specialists are warm, helpful, and create a lasting positive impression.
Our Reservations Specialists embody Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!”
Responsibilities
- Processes individual and group reservation requests via phone calls and emails.
- Process group contracts to create rate sheets and billing codes
- Coordinates and assigns housing for guests and guest groups
- Collaborates closely with Sales, the inhouse Event Coordination team, and the Front Desk team to ensure seamless guest experience and high levels of guest satisfaction.
- Supplement Front Desk operations on high volume days.
Consistently exemplify Ridgecrest’s Core Values
- Serve One
- Cultivate Relationships
- Create Purposeful Experiences
- Make It Better
Perform other duties as assigned by the Front Desk Manager.
Requirements
- Personal affirmation of Ridgecrest’s Statement of Faith.
- Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
- Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
- Ability to act with integrity, professionalism, and confidentiality.
- Excellent verbal and written communication and interpersonal skills.
- Proven ability to handle confidential information with discretion.
- Strong organizational and time-management skills.
- Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.
Qualifications
- Customer Service or Hospitality experience (minimum 1 year)
- Previous experience using SMS Host or other property management systems (minimum 1 year)
- Office clerical work and/or computer or cashier experience (minimum 6 months)
Education, Work Experience, and Other Qualifications
- Highschool Diploma or GED
Physical Demands and Work Environment
- Position requires working on a computer for an extended time involving visual review of documents and invoices.
- Extended periods of sitting, working on a computer, and viewing screens.
- Available for on-call support.
- Purposeful Hospitality is the how related to our what (impacting lives) and why (for God’s glory). Therefore, it is essential that every team member understands how to provide purposeful hospitality in their specific areas of responsibility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.