PROGRAM AND VOLUNTEER COORDINATOR

Job Summary: The Program and Volunteer Coordinator is responsible for overseeing the daily operations of Rides for Ridgefield’s programs and services including coordinating and managing rides for individuals who rely on accessible, reliable, and free/affordable transportation. This position involves development and administration of programs, management of volunteers, as well as measuring, monitoring and optimizing the use of resources to meet the mobility needs of Ridgefield seniors and residents with mobility disabilities, in accordance with the mission of the organization.

Key Responsibilities: 

1.   Operations Management

·        Oversee daily activities of Rides programs and services

·        Monitor rider applications and register new riders, explaining transportation options, Rides mission and processes, entering all necessary information in Rides computer system

·        Monitor rides requested and rides provided, ensuring timely communication with riders 

·        Monitor volunteer applications and onboard new volunteers using the revised training process, including training videos, background checks, and reference reviews, and registering them in Rides computer system

·        Provide training, supervision, guidance and scheduling for volunteers

o  Provide scripts and standard responses for call volunteers and answering service

o  Cover office hours when volunteers are unavailable

·        Respond to ongoing volunteer questions regarding technology, ride details, procedures, and general support.

·        Monitor volunteer driver activity levels notifying the Board of Directors of when levels are not adequate to fulfill ride requests.

·        Provide volunteer engagement through regular program updates and meetings that foster community.

·        Support ongoing programs for volunteer driver recruitment

·        Manage equipment and software including phone systems, computers and databases

o  Ensure phone and email messages are retrieved and handled at the start and close of business each weekday  

o  Ensure ride requests are entered into computer systems efficiently and appropriately

·        Manage Assisted Rides driver compliance, including updated auto insurance, vehicle registration, driver’s license information, expiration dates, and vehicle changes.

·        Implement, track and monitor programs to improve service efficiency and rider satisfaction; provide monthly reports on usage, fulfillment, and other meaningful statistics to Board of Directors

·        Assess effectiveness of programs and employ strategies to maintain/improve programs

·        Oversee recordkeeping for volunteers and program users

·        Receive and address (rider, volunteer, public) issues and complaints

·        Track and monitor expenses and revenues

·        Maintain confidentiality 

• ·        Work with and on behalf of Board committees to improve operations and achieve the mission of the organization

2.   Other duties as assigned

Qualifications: 

·        Excellent interpersonal and communication skills

·        Initiative, judgment and leadership skills

·        Ability to recruit, direct and manage staff and volunteers

·        Strong organizational and time-management skills

·        Ability to conceptualize, organize and implement quality programs

·        Ability to anticipate problems, predict outcomes and plan for future programs

·        Ability to multitask

·        Knowledge of finance, accounting, budgeting and cost control procedures

·        Ability to organize and prioritize tasks, and meet deadlines

·        Knowledge of computer software including Microsoft Office Suite, Google docs, spreadsheets and databases, comfort with computer and phone technology

·        Undergraduate degree and management experience is preferred

·        Previous experience working in a non-profit organization is preferred

Commitment expected: Position is for twenty-five hours per week with two weeks’ paid vacation and public holidays off, consistent with Town of Ridgefield schedule. Expected Pay range $25-30 p/hr.

Work Location: In Person Rides for Ridgefield office in Ridgefield CT Town Hall, 400 Main St, Ridgefield CT

Physical Requirements: Normal office environment, ability to answer phone calls, respond to callers, work on a desktop computer, direct staff verbally and in writing, and lift to 20 pounds. May require occasional in town travel to meet with stakeholders.

Supervisors: Board of Directors