What are the responsibilities and job description for the Service Advisor - RideNow Powersports Fort Worth North position at RideNow Powersports?
RideNow Powersports is looking for an enthusiastic and customer-focused Service Advisor to join our team!
What You'll Do:
- Schedule service appointments for repairs, maintenance, and recalls.
- Be the first point of contact for customers—greet them warmly and guide them through the service process.
- Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
- Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
- Educate customers on required or recommended services and provide clear cost estimates.
- Promote additional services and current promotions.
- Monitor repair progress to ensure timely and quality completion.
- Keep customers updated on the status of their vehicle throughout the repair process.
- Review completed work with the customer, answer questions, and ensure satisfaction.
- Perform other related duties as needed.
What We're Looking For:
- 1 years of experience in a powersports or automotive dealership.
- Strong communication and customer service skills—both verbal and written.
- Ability to write clear and concise service repair orders.
- Ability to multitask in a fast-paced environment.
- Valid driver's license with a clean driving record.
- Motorcycle endorsement preferred.
- Must be able to stand for extended periods of time
- Must be able to safely push motorcycles weighing up to 850lbs
- Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
- Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
Why Join RideNow?
- Commission based pay
- Medical, dental, and vision insurance
- Employer paid life and short-term disability insurance
- Employee discounts
Note:
All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.
- 1 years of Powersports or Automotive Dealership experience
- Excellent customer service, verbal and written communication skills
- A positive attitude, good work ethic, and professional appearance
- Pleasant, energetic, conscientious, and dependable personality
- Ability to multi-task in a fast-paced environment
- Valid driver's license and a good driving record
- Motorcycle Endorsement preferred
- Must pass a pre-employment background check, MVR, and drug screen
- Bilingual is a HUGE plus!
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts on purchases
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long term career...we promote from within!!
- Generous training pay and 100% performance based pay plan allowing you to maximize your earnings!
- And more…
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*.
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