What are the responsibilities and job description for the Service Advisor - RideNow Forney position at RideNow Powersports?
RideNow Powersports - Forney is looking for an enthusiastic and customer-focused Service Advisor to join our team!
What You’ll Do
What You’ll Do
- Schedule service appointments for repairs, maintenance, and recalls.
- Be the first point of contact for customers—greet them warmly and guide them through the service process.
- Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
- Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
- Educate customers on required or recommended services and provide clear cost estimates.
- Promote additional services and current promotions.
- Monitor repair progress to ensure timely and quality completion.
- Keep customers updated on the status of their vehicle throughout the repair process.
- Review completed work with the customer, answer questions, and ensure satisfaction.
- Perform other related duties as needed.