What are the responsibilities and job description for the Field Services Technician position at Riddle Technology Solutions?
Come join our growing team!
The right fit will be responsible for performing a wide array of IT related tasks ranging from mobile device configuration to network infrastructure planning. Work within a team to actively implement, maintain, and troubleshoot various devices and technologies for a wide ranging client base spanning multiple industries. This position requires onsite meetings and appointments with clients in professional settings.
Primary Responsibilities (but not limited to):
- Purchase, configuration, and installation of Windows and Mac based computers.
- Perform daily system monitoring for integrity of services and hardware.
- Perform change requests for various services and systems.
- Research technology trends and identify areas of improvement for client systems.
- Interface directly with clients to troubleshoot and resolve issues via onsite and remote support.
- Maintain and install network equipment such as routers, switches, and access points.
- Document all tasks and procedures as well as necessary client system information.
Minimum Qualifications:
- Minimum of 3 years experience in IT support, MSP, or similar environment.
- A and/or Network or equivalent certifications and knowledge
- Excellent written and verbal communication skills.
- Ability to work without direct supervision.
- Valid drivers license.
- Desire to grow professionally.
Compensation:
- Earnings based on experience.
- Health insurance and retirement benefits available.