Pandora Specialist

Are you passionate about fashion, jewelry, and creating unforgettable customer experiences? Riddle's Jewelry is looking for an enthusiastic Pandora Specialist / Sales Associate to join our team in Cheyenne, Wyoming.

As our Pandora Specialist, you'll be the go-to expert for the Pandora brand while also assisting customers throughout the store with fine jewelry, watches, and gifts. If you enjoy building relationships, helping customers celebrate life's special moments, and working in a fun, team-oriented environment, we'd love to meet you.

At Riddle's Jewelry, we're more than a jewelry store—we're part of our customers' biggest milestones and everyday celebrations. With comprehensive training, you'll gain the knowledge and confidence to become a trusted jewelry professional while growing your career with a company that values teamwork, exceptional service, and internal advancement.

Whether you're helping someone create the perfect Pandora bracelet, find an engagement ring, or select a meaningful gift, you'll play an important role in making every customer experience memorable.

Why Join Riddle's Jewelry?

• Industry-competitive pay based on experience, including 1.5x overtime pay

• Commission, incentive, and bonus opportunities

• Health, Dental, and Vision insurance options

• 401(k) with company match

• Generous paid time off, including holidays, vacation, and sick leave

• Ongoing training and professional development

• Opportunities for advancement through promotion from within

• Employee discounts on beautiful jewelry and gifts

Responsibilities

• Become the in-store expert on the Pandora brand, collections, promotions, and product knowledge.

• Deliver exceptional customer service by greeting every customer promptly and creating a welcoming shopping experience.

• Assist customers with selecting Pandora jewelry, as well as fine jewelry, watches, and gifts throughout the store.

• Build lasting customer relationships through personalized service and follow-up.

• Achieve individual and team sales goals while maintaining a customer-first approach.

• Complete sales transactions accurately, including warranties, financing, and other required paperwork.

• Maintain the security and proper use of the cash register and point-of-sale system.

• Merchandise and replenish Pandora displays and other showroom showcases to brand standards.

• Assist with inventory counts, receiving merchandise, and maintaining showroom presentation.

• Perform minor watch repairs, such as battery replacements, when trained.

• Work collaboratively with the store team to support daily operations and customer satisfaction.

• Perform other duties as assigned by store management.

Qualifications

• Passion for customer service and relationship building.

• Interest in fashion, jewelry, and the Pandora brand.

• Retail sales experience is preferred but not required.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Willingness to learn and participate in ongoing product and sales training.

• Flexible availability, including evenings, weekends, and holidays.

Benefits

• 401(k)

• 401(k) company match

• Health insurance with multiple plan options

• Dental insurance

• Vision insurance

• Health Savings Account with company contribution

• Life insurance

• Short- and long-term disability insurance

• Employee Assistance Program (EAP)

• Paid time off

• Paid parental leave

• Referral program

• Employee store discounts

• Voluntary accident and critical illness insurance

At Riddle's Jewelry, we believe our people are our greatest asset. If you're looking for an opportunity to grow your career while helping customers celebrate life's most meaningful moments, we'd love to have you join our team in Cheyenne.

Riddle's Jewelry is an Equal Opportunity Employer. Only applicants selected for further consideration will be contacted.

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