What are the responsibilities and job description for the Senior On-Site Service Specialist position at Ricoh?
Senior On-Site Service Specialist
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Position Summary
The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.
- Operate high-volume copy, print, scanning, and finishing equipment.
- Perform basic troubleshooting, maintenance, and replenishment of office equipment.
- Process, sort, distribute, and ship mail, packages, and office supplies.
- Handle document scanning, imaging, filing, archiving, and records management.
- Respond to customer requests and coordinate service support as needed.
- Maintain operational logs, inventory records, and reporting metrics.
- Deliver completed projects and materials throughout customer locations.
- Support meeting room and conference room setup.
- Provide occasional reception, hospitality, and general office support.
- Assist with facility moves, light maintenance, and other site-related duties.
- Ensure work areas remain organized, stocked, and customer-ready.
- Perform other duties as assigned.
- High school diploma or GED required.
- 1–2 years of experience in office services, mailroom, print/copy center, customer service, or related field.
- Proficiency with Microsoft Office applications.
- Experience with shipping/receiving, copy/print equipment, or records management preferred.
- Valid driver's license may be required.
- Strong customer service and communication skills.
- Ability to troubleshoot equipment and resolve routine issues.
- Organized with strong attention to detail.
- Ability to work independently and manage multiple priorities.
- Knowledge of mail, shipping, and receiving processes preferred.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work around office equipment, mailroom operations, and varying environmental conditions.
- Occasional overtime, including evenings and weekends, may be required.
Ideal Candidate: A customer-focused professional who thrives in a fast-paced office environment and can manage a variety of operational, print, mail, and facility support responsibilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $45,243 - $61,373