What are the responsibilities and job description for the Field Specialist position at Ricoh USA, Inc.?
Are you a mechanically inclined problem-solver with a passion for high-tech printing systems? Ricoh is seeking a Field Specialist I – Advanced CIP to join our dynamic team of experts delivering cutting-edge solutions in the world of digital print technology.
What You’ll Do:
- Install, configure, and maintain high-speed multifunction printers (60–130 ppm) and finishing equipment.
- Troubleshoot complex technical issues and lead customer training sessions.
- Support roll-feed/web-press systems and pre/post equipment like cutters, folders, and booklet makers.
- Travel for specialized training and provide on-call support one week per month.
What You Bring:
- Strong mechanical aptitude and hands-on experience with hand tools.
- Knowledge of networking, printing software, and finishing systems.
- A proactive, customer-first mindset with excellent communication skills.
- Valid driver’s license and willingness to travel.
Why Ricoh? Join a purpose-driven team that empowers digital workplaces and fosters innovation. We offer competitive benefits, career development, and a culture built on collaboration and excellence.