What are the responsibilities and job description for the Site Coordinator position at Ricoh USA, Inc.?
Job Description
Site Coordinator
Position Profile
The Site Coordinator is accountable for the daily operations of a solo‑person site. This role is responsible for performing contracted office services, including but not limited to Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.
Job Duties And Responsibilities
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
Site Coordinator
Position Profile
The Site Coordinator is accountable for the daily operations of a solo‑person site. This role is responsible for performing contracted office services, including but not limited to Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.
Job Duties And Responsibilities
- Manage daily operations of a mail room, copy center, or scanning facility.
- Operate a variety of office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
- May handle:
- Courier Services
- Reception Services
- Switchboard Operations
- Shipping & Receiving
- Mail delivery and processing
- Serve as the primary daily point of contact for the customer.
- Implement and manage Ricoh Service Excellence programs effectively.
- Operate equipment and software efficiently to meet service level agreements.
- Maintain profitability through effective use of company materials and supplies.
- Perform routine facility‑related functions, including:
- Creating and completing work orders
- Monitoring contractors
- Conducting inspections
- Reporting facility issues
- Providing support as needed
- Interact with contracted vendors, facility management, and building occupants as required.
- Manage office‑supply inventory and re‑ordering.
- Support conference‑room coordination and A/V equipment resource management.
- Maintain positive internal working relationships by communicating professionally with all departments.
- Collect and provide operational data to leadership and/or the customer; may assist with monthly reporting.
- Ensure financial responsibilities and cost controls are met.
- Perform other duties as assigned.
- High School Diploma or GED required.
- 1 years of experience in a related field (B2B or technical preferred).
- 1 years of customer‑facing experience required.
- Demonstrated basic knowledge and understanding of technology.
- Tactical and practical problem‑solving skills.
- Ability to present to small groups.
- Moderate problem‑solving capabilities.
- Basic customer‑service skills.
- Basic technical aptitude.
- Strong written and verbal communication skills.
- Work performed in an office environment with standard lighting, ventilation, temperature, and noise levels.
- Work assignments vary; requires ability to interpret and apply complex information.
- Some physical activity required: walking, standing, bending, reaching, and lifting up to 50 lbs.
- Regular use of basic office tools (calculator, keyboard), hand tools, and eye/hand coordination.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.