What are the responsibilities and job description for the Senior Software and Solutions Engineer position at Ricoh USA, Inc.?
Job Description
Advanced Solutions Practice Software & Solutions Engineer Role Overview
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
Advanced Solutions Practice Software & Solutions Engineer Role Overview
- Deliver customized workflow solutions using Ricoh ProcessDirector (RPD) within customer environments
- Automate the series of steps a document or job moves through during the manufacturing process
- Build and configure workflows based on solution specifications defined by Solution Architects
- Support customer implementations and ensure accurate, successful deployments
- Collaborate closely with Solution Architects, project managers, sales teams, and other engineers
- Perform limited scripting or targeted development as needed (this is not a pure software development role)
- Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector
- Participate in minimal travel (typically once or twice per year), with flexibility to travel when required
- Bachelor’s degree in a technical field or equivalent practical experience
- Experience working with Linux and Windows environments
- Experience with JavaScript
- Strong passion for learning and the ability to quickly pick up new concepts
- Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams
- Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person)
- Self-motivated with a strong work ethic
- Demonstrated ability to work effectively as part of a team and contribute positively to shared goals
- Comfortable working directly with customers, including delivering training and onsite services
- Availability for occasional travel to customer locations within the United States
- Familiarity with CI/CD tools (GitLab, Jenkins, Artifactory, Ivy, etc.)
- Experience with scripting or automation (Perl, Python, Groovy, shell, Windows batch)
- Experience with REST APIs
- Experience using Agentic AI
- Experience with relational databases (DB2, PostgreSQL)
- Web application development experience (Java, JavaScript, Tomcat, DB2/PSQL)
- Experience in the print industry, including exposure to Ricoh ProcessDirector
- Familiarity with print output formats such as AFP, PDF, and PostScript
- Java development experience (nice to have; not required for success in the role)
- Experience with USPS mailer programs (CASS/Encode, PAVE/Presort, PostalOne!, TracNTrace, CertifiedMail, IMb, etc.)
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.