Senior Field Service Technician

Position Summary

We are seeking a skilled Field Service Technician to service and repair a variety of office equipment at customer locations within a designated geographic area. This role may include specialist responsibilities for specific products and opportunities to lead or coordinate team efforts.

Key Responsibilitie

sTechnical Servic

• eService and repair a core set of highly complex office products
• .Perform diagnostics, installations, removals, and retrofits
• .Troubleshoot and replace components on B&W, color, and multifunctional devices
• .Demonstrate required digital competencies and complete assigned technical training
• .Work independently with minimal supervision while achieving productivity goals

.Technical Leadershi

• pProvide second-level technical support to other technicians
• .Conduct on-the-job training and technical seminars
• .Serve as a role model and influence team performance
• .Proactively identify and implement process improvements

.Territory Managemen

• tManage service territory, inventory, and customer accounts
• .Support sales partners with leads and upgrade opportunities
• .Maintain accurate car stock and follow backup plans
• .Complete administrative tasks accurately and on time
• .Assume Field Technology Service Manager duties as needed

.Customer Suppor

• tHandle complex customer service situations professionally
• .Communicate unresolved technical issues effectively
• .Build and maintain strong internal and external relationships
• .Ensure high customer satisfaction through effective service delivery

.Qualification

• sCompletion of technical school and 3 years of relevant experience
• .Minimum 2 years as a Technology Service Consultant I
• .One industry certification and two years of “Meets or Exceeds” performance
• .Valid driver’s license and appropriate auto insurance coverage

.Knowledge, Skills & Abilitie

• sStrong knowledge of electro-mechanical devices and electronics
• .Expertise in assigned equipment and methodical problem-solving
• .Excellent interpersonal and verbal communication skills
• .Ability to comprehend technical manuals and publications
• .High-level customer service and follow-up capabilities

.Working Conditions & Physical Demand

• sOffice and field environments with normal lighting, ventilation, and noise
• .Extensive travel by car or on foot in varying weather conditions
• .Exposure to minor hazards and chemical solvents
• .May require shift work, overtime, standby, and on-call support
• .Frequent contact with dispatch, parts department, management, and customers
• .Occasional stress due to service volume or challenging interactions

.Physical Requirements

• :Move equipment up to 400 lbs on wheels
• .Lift/carry up to 50 lbs; frequent walking, bending, standing, kneeling
• .Work on floor-level equipment; frequent use of stairs
• .Regular use of hand tools and fine-motor skills for delicate components