What are the responsibilities and job description for the Area Customer Service - Office Services position at Ricoh USA, Inc.?
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!
Roles and Responsibilities:
* Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
* Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
* Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
* Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
Qualifications Must Have:
* High school diploma with at least 12 months of relevant work experience
* Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
* Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
Qualifications Nice to Have:
* Additional education beyond high school is encouraged.
* Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
* Demonstrated with prior experience in customer service or related fields.
* Commitment to personal growth and accountability through ongoing education and development opportunities.