Service Express Agent

YOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!You'll love working for us because:The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/HonestyWhat you can expect from us:Access to your money before payday!Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!How you will make an impact/Key responsibilities:POSITION OVERVIEW: The Service Express Agent is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service.This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.What you need to succeed/Core competencies:QUALIFICATIONS, EDUCATION & EXPERIENCE: Strong technical skills in Word, Excel, Outlook along with good internet navigation skills. Excellent organizational skills, flexibility. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. Excellent telephone etiquette. Knowledge of general office equipment (e.g., fax machine, copy machine, printers). Tact and good judgment and proven experience interacting with customers and hotel management. High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems such as MICROS is preferred Good understanding of the English language. Good communication skills both written and verbal. Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 250 pounds. Endure various physical movements throughout the work areas. Satisfactorily communicate with guests, management and co-workers to their understanding. Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.Responsibilities: Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Salary : $15