What are the responsibilities and job description for the Customer Care Associate position at Richmond Marketing Inc?
Location: 2533 Mechanicsville Turnpike, Richmond, VA 23223Company: Richmond Marketing Inc. (RMI)About the Opportunity:RMI is entering an exciting phase of growth, and we're looking for a motivated Customer Care Associate to join our fast-paced, collaborative team. This role is the perfect entry point into our company, offering a structured training program that builds a strong foundation for long-term career success.What You'll Do:Input customer orders with accuracy into our CRM (SAP) systemTrack and manage order progress through to completionRespond to inquiries about orders, products, returns, and shipping via phone and emailEnsure efficient and accurate workflow throughout the order processDevelop strong customer relationships through proactive, solutions-oriented communicationWhat We're Looking For:Strong verbal and written communication skillsExcellent interpersonal skills and a customer-first mindsetHigh attention to detail and personal accountabilityProficiency in Microsoft Office (Outlook, Word, Excel)Reliable transportation and punctual attendanceExperience in customer service or sales is a plus-but we're happy to train the right personCompensation & Benefits:Starting Pay: $18-$20/hour, based on experience and qualificationsBenefits Include:Medical, Dental, and Vision Insurance401(k) with Company MatchFlexible Spending Account (FSA) & Health Savings Account (HSA)120 Hours Paid Time Off Paid HolidaysWhy Work at RMI?At RMI, you'll be part of a supportive team that values professional development and continuous learning. Our commitment to excellence, innovation, and long-term customer relationships has made us a trusted name in the Mid-Atlantic region since 1990.About Us:Richmond Marketing Inc. represents top-tier manufacturers and provides warehousing services across the Mid-Atlantic. Our clients include plumbing and wholesale distributors, designers, kitchen and bath dealers, and fabricators in the residential, commercial, industrial, and hospitality sectors. We pair traditional values with advanced tools like SAP ERP software and ongoing training to ensure exceptional service and smart growth.Office Hours:Mon-Thu: 8:00 AM - 5:00 PMFri: 8:00 AM - 4:30 PMLunch: 12:00 PM daily
Salary : $18 - $20