What are the responsibilities and job description for the Quality Improvement Manager position at Richmond Area Multi-Servi?
About the Company: Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency that is committed to advocating for and providing community based, consumer-guided services. RAMS offers behavioral health, social, vocational, and educational services that aim to meet the needs of the diverse communities in the City. Our agency is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian & Pacific Islander and Russian-speaking populations.
Program Overview:
At the forefront of the peer provider profession, RAMS Division of Peer-Based Services offers culturally responsive and trauma-informed peer counseling & support, outreach, resource linkage, and education & training throughout San Francisco. Peer providers are also engaged in workforce & professional development activities and engage in behavioral health wellness promotion & community engagement. RAMS programs uphold principles of wellness and recovery with an approach that is strengths-based and promotes a sense of empowerment, self-direction, and hope.
Job Summary:
Under the guidance of the RAMS Chief Operating Officer, this position will play a vital role in agency-wide planning, coordinating, and monitoring the effectiveness of clinical care and services based on quality outcomes, effectiveness, and client centeredness with a particular focus on the RAMS Division of Peer-Based Services. This position combines clinical expertise with the skills to lead continuous quality improvement activities & projects and contribute towards a culture of seamless and high quality service delivery by programs in the community.
Primary Responsibilities Include:
- Facilitate quality assurance and improvement activities through auditing, data collection, research, analysis, and evaluation of programs
- Conduct client/participant record documentation reviews using EHR systems (e.g., Salesforce, Epic) to ensure compliance with regulatory and quality of care standards (e.g. Medi-Cal, Medicare, CARF, etc.); provide feedback to providers; prepare reports
- Effectively collaborate with management and staff in preparing for monitoring reviews, audits, and accreditation visits
- Assist RAMS staff members with navigating the credentialing process and electronic health record onboarding, interfacing as needed with staff members, program leadership, and Dept. of Public Health.
- Prepare written reports and communicate outcomes in a meaningful way to stakeholders
- Use technical aptitude to perform data analysis using various databases and spreadsheets
- Gather and analyze staff, provider, and clinical information from a variety of internal and external sources to identify trends, variances, and areas for improvement for effective program operations and workflow
- Identify, design, and support collaborative implementation of processes and clinical care, based on best- and evidence-based practices, regulatory and accrediting agency requirements, and monitoring of high risk and/or high volume processes
- Assist in further developing policies and procedures
- Excellent interpersonal skills and communication to facilitate positive working relationships and achieve desired outcomes
- Provide consultation and training in areas of compliance and privacy/HIPAA
- Represent and actively participate in stakeholder meetings, collaborative meetings with other community-based providers, conferences, and advocacy opportunities
Required Qualifications:
- Doctorate and/or Masters degree in Psychology, Marriage & Family Therapy, Counseling, Social Work, or other related disciplines from an accredited institution
- Valid clinical licensure in California (e.g., Psychologist, MFT, LCSW, LPCC)
- Two or more years of post-license experience or five or more years of experience in serving as an administrator, supervisor, and/or clinician of behavioral health services (Medi-Cal)
- Demonstrated experience with quality assurance, compliance and regulatory oversight of social service programs, mental health systems highly preferred
- At least one year of direct supervisory experience and knowledge of how to support a highly diverse workforce
- Must have a high level of attention to detail, excellent writing skills and a deep understanding of interpreting data & summarizing results
- Must be highly organized and meet deadlines and project expectations
Other Preferred Qualifications:
- Familiarity with San Francisco community services – SF Department of Public Health (Behavioral Health Services), SF Department of Human Services, California Department of Rehabilitation, etc. – including philosophy of care, levels of care for clinical services, and the delivery of such services, highly preferred
- Familiarity with the San Francisco community resources/services (may include health, mental health, substance abuse, vocational, housing, etc.), highly preferred
- Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community
- Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc., as related to treatment strategies for the population of RAMS
- Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels
- Ability to provide bilingual & culturally competent services in Cantonese, Spanish, Tagalog, Vietnamese, or Russian, preferred, which reflect the populations served by RAMS
Salary : $108,651 - $129,735