What are the responsibilities and job description for the Patient Services Representative position at Richmond Allergy and Asthma Specialists?
Job Title: Patient Services Representative
Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.
A nonexempt, clerical position responsible for greeting, checking in shot room patients; registering and directing patients and visitors; checking out and scheduling follow up appointments.
Responsibilities will include but not be limited to:
- Check in shot room patients.
- Collect co-payments and past due balances.
- Contact Business Office regarding patient balances, as needed.
- Greet patients and visitors promptly and professionally and assists them in a respectful manner. Provides patients and visitors with any necessary forms, instructions, explanations, or directions.
- Check in patients in Practice Management System and verifies information and demographics.
- Assist with prepping charts -to include scanning documents into EMR, etc.
- Update and document pertinent data and insurance information.
- Copy or scan insurance cards, HIPAA consent forms.
- Direct patient to appropriate waiting area.
- Schedule and reschedule appointments including add-in appointments.
- Coordinate with nurses on patient waiting times or delays.
- Keep waiting rooms clean and orderly.
- Answer phone calls as needed.
- Assist with care and maintenance of departmental equipment and supplies.
- Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
- Attend and participate in team and departmental meetings.
- Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
- Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
- Other projects and duties as assigned by supervisor.
Education: High school diploma or equivalent.
Experience: One year of experience in handling cash, customer service or reception, preferably in a health care environment.
Other Requirements: None.
Office has one location.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical office: 1 year (Required)
- medical insurance: 1 year (Required)
Ability to Commute:
- Henrico, VA 23233 (Required)
Ability to Relocate:
- Henrico, VA 23233: Relocate before starting work (Required)
Work Location: In person
Salary : $18