What are the responsibilities and job description for the General Management position at Richdale Convenience Store?
Company Description Richdale Convenience Store is dedicated to meeting the needs of busy shoppers by providing fresh, high-quality products and services at fair everyday prices. The stores prioritize a clean, safe, and friendly environment, with bright, modern layouts, walk-in coolers, and well-organized shelves for easy access. Richdale emphasizes personalized attention, knowing regular customers by name and anticipating their preferences, while offering a wide variety of groceries, beverages, snacks, lottery, and other everyday essentials. The company is deeply committed to the local community, hiring local residents, working with local vendors, supporting charities and events, and providing community boards in each store for neighborhood communication.
Role Description The General Management role at Richdale Convenience Store is a full-time, on-site position based in Boston, MA. This role oversees daily store operations, ensuring a consistently clean, safe, and well-organized environment that aligns with company standards and customer expectations. The manager leads, schedules, and supports store team members, providing coaching, handling staffing needs, and fostering a positive, customer-focused culture. Responsibilities include managing inventory and merchandising, monitoring sales, controlling costs, and ensuring accurate cash handling and point-of-sale procedures. The role also involves maintaining excellent customer service, resolving issues, supporting community initiatives, and ensuring compliance with company policies and local regulations.
Qualifications
- Demonstrated experience in retail or convenience store management, including supervising staff and overseeing daily operations.
- Strong customer service skills with the ability to build positive relationships and provide personalized, efficient service.
- Proficiency in basic business and financial tasks such as cash handling, budgeting, and monitoring sales and inventory.
- Organizational and time-management skills to maintain store cleanliness, merchandising standards, and operational efficiency.
- Ability to lead and motivate a diverse team, handle scheduling, coaching, and performance feedback in a fair and inclusive manner.
- Comfort with point-of-sale systems and basic computer applications for reporting, communication, and inventory tracking.
- Knowledge of safety, security, and compliance practices relevant to retail operations; willingness to uphold company and regulatory standards.
- High school diploma or equivalent required; additional education in business, retail management, or related fields is a plus.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Commitment to community engagement and supporting local initiatives in line with Richdale’s values.