Quality Assurance Coordinator

FLSA Status: NON-Exempt/ Full- time
Rate of Pay $25.47-26.60hr.

This position is:
Mon-Fri 8:30am-4:30pm

Department: Quality Assurance
Date Most: Recent Update: November 2025

GENERAL DESCRIPTION OF POSITION:
Under the supervision of the Director of Quality Assurance, the Quality Assurance Coordinator is responsible for assisting the Director of Quality Assurance, with overseeing the quality of services provided by different entities, to ensure that they promote and protect individuals’ rights, safety, health, satisfaction, and community inclusion. Also responsible for keeping abreast of new trends in the field that focus on providing quality driven, state of the art services to individuals with intellectual and developmental disabilities.

PRIMARY JOB FUNCTION(S):

• Assist the Director of Quality Assurance with overseeing Richcroft’s Quality Assurance Plan, including working with each division to identify measurable outcomes that will promote continuous quality improvement.
• Co- train and serve as back up trainer to facilitate Mandt and CPR/ First Aid classes.
• Assist the Director of Quality Assurance as back up support with New Hire Orientation, including entering staff in ICM, setting them up with the ICM app, and registering new staff for training classes.
• Assist QA Department by serving as back up in Monitoring training expiration dates monthly and register expiring staff for training.
• Assist QA Department by serving as back up in registering staff when needed for the 20-hour MTTP and 2-year CMT renewal classes. Complete the on-line process to enter staff on the MBON or the paper renewal process for expired staff so all staff are current on the MBON. Complete the CMT on-line renewal application process so that all staff remain current on the MBON.
• Assist QA Department by serving as back up in reviewing the CMT/delegation list weekly and inform staff/supervisors if staff are not able to administer medications.
• Assist the Director of Quality Assurance with reviewing all internal incident reports to ensure that PORI is implemented correctly.
• Assist the Director of Quality assurance with entering incident reports into PCIS 2 according to PORI, to assure current regulations and policies are being followed, individuals are being treated fairly and with respect, and that Richcroft is taking necessary actions to ensure the safety and health of all individuals.
• Assist with the oversight of existing systems to assure the organization continues to maintain focus of promoting independence, supporting individuals with making community connections and supporting individuals with making informed choices in all aspects of their lives.
• Complete home inspections, paying special attention to person centered thinking, and community integration. Complete site inspections forms and perform the necessary follow up.
• Participate in meetings.
• Attend trainings outside of Richcroft as applicable and complete all required trainings for position.
• Assist training department as fill in with little notice when main Mandt and CPR/FA trainer is not available
• Perform other duties as assigned by supervisor.

SECONDARY FUNCTION(S):

• Attends and participates in in-service training, staff meetings and other activities to facilitate professional development.
• Possess exceptional oral and written communication skills.
• Must be able to read, write, and speak English.
• Must be comfortable speaking to large diverse groups.
• Evening and weekend work may be required.
• Must have flexibility to work in a variety of settings including office environment as well as other community locations
• Must be able to work in the office.
• In-depth working knowledge with MS Office Suite (Outlook, Excel, Word, etc.), and other technology.
• Working knowledge with I Care Manager, Ceridian Dayforce, Training and ETracking, Open Future Learning preferred

EDUCATION:

• High school diploma or GED Preferred and 5 years’ experience in the field of Human Services is required.
• Associates degree and 3 years’ experience in the field of Human Services, preferred.
• Equivalent combination of education and experience may be considered.

EXPERIENCE:

• Must have reliable transportation
• Must be able to bend, sit, or stand for long periods of time (duration of up to 2 hours and must be able to lift/move up to 30 lbs.

Working conditions:

• Ability to travel daily.
• Some evenings are required.
• Must be able to perform all physical management techniques.
• Ability to handle physical aspects of a job, including sitting, standing, bending, stooping, lifting, pushing, pulling, reaching, manipulating objects or controls, kneel, stoop, crawl, and walking for periods of time.
• Occasional lifting to 50 pounds.

Benefits include:

• Health/ Vision/ Dental/ Life insurance plans
• 401 (K) Retirement Plan
• Sick and Vacation time
• Short and Long-term disability plans
• Paid Holidays
• Paid training
• Tuition Reimbursement
• Employee Assistance Program (EAP)

NOTE: At the discretion of the Director of HR and CEO, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education

Salary : $25 - $27