IT Technical Services Manager

Description

Join the Richardson Sports team and help keep our technology game running smoothly. We’re looking for a leader who can coach the IT squad, keep our systems in top shape, and make sure we’re always ready for the next big inning.

For over 55 years, Richardson has been dedicated to crafting authentic, high-quality headwear and apparel. What began with deep roots in baseball has grown into a trusted brand serving teams, retailers, brands, and businesses around the world. Built on a foundation of quality craftsmanship and unbeatable service, we take pride in delivering products that last and relationships that matter. Our values—Human, Quality, Classic, and Authentic—guide everything we do. From the attention to detail in every stitch to the care we show our customers and teammates, Richardson is committed to creating products and experiences that people are proud of. Now, we’re seeking a IT Technical Services Manager to join our team and help shape the future at Richardson.

Role Overview

Provide leadership and technical expertise to ensure Richardson Sports’ technology systems operate efficiently, securely, and cost-effectively. Oversee IT support, telecommunications, and network infrastructure so employees can make the most of their tools. Research, evaluate, and implement new technologies to meet both current and future needs.

Key Responsibilities

• Lead the team: Develop and support the IT crew, provide advanced technical guidance, and handle escalated issues.
• Maintain the field: Oversee installation and upkeep of computer hardware, software, and networks (LAN, WAN, WLAN, remote access).
• Keep the signals clear: Ensure reliable server and network operations.
• Manage communications: Oversee telecommunications and VOIP systems; coordinate with vendors for cost-effective solutions.
• Support the clubhouse: Keep video conferencing and A/V systems ready for meetings, training, and company use.
• Track the equipment: Maintain inventory of hardware, software, and licenses; manage purchasing, vendor relationships, and warranties.
• Play by the rules: Ensure compliance with licensing, agreements, and IT security standards.
• Team up across departments: Collaborate to support building systems (security, HVAC, access control) and Richardson Data Center operations.
• Stay on budget: Assist in developing and managing the IT budget.
• Scout new talent (technologies): Research and recommend tools that support organizational goals.
• Step in as needed: Complete special projects assigned by the VP of Technology.
  
  

Requirements

• Bachelor’s degree in Computer Science or equivalent education/experience.
• 5 years working with hardware, operating systems (Windows, Mac), and productivity software.
• 5 years of networking experience (LAN, WAN, WLAN, Wi-Fi) including remote support.
• Experience managing business systems (ERP, reporting tools, warehouse management systems).
• Strong analytical and troubleshooting skills.
• Excellent interpersonal and communication abilities.
• Customer-service orientation with the ability to train and support staff.
• Able to manage multiple priorities independently.
  
  

Preferred

• 3 years of vendor management and purchasing.
• Experience with cloud services (AWS a plus).
  
  

Occupational Relationships

• Reports to: VP of Technology
• Supervises: Network Administrators, IT MSP
  
  

Expectations

• Comply with company policies and procedures.
• Demonstrate reliability, punctuality, and initiative.
• Stay current with IT best practices through training and professional development.
• Complete responsibilities efficiently and accurately.
• Performance Evaluation
• Formal evaluations after 90 days, 6 months, and annually by the VP of Technology.