Part-Time Receptionist/Admin

The Office Administrator/Receptionist serves as the welcoming voice and first impression of Richards Supply. This position ensures that customers, vendors, and visitors experience prompt, professional, and friendly service while supporting branch operations through clerical, accounting, and administrative coordination.

KEY RESPONSIBILITIES

•       Answer and route incoming calls efficiently, using professional telephone etiquette and maintaining a cheerful, helpful tone.

•       Greet and assist walk-in customers, vendors, and visitors, ensuring a positive and professional front-desk experience.

•       Perform general office tasks such as data entry, filing, scanning, sorting mail, and maintaining organized records.

•       Support daily accounting activities including bank deposits, payment processing, and balance sheets.

•       Assist with invoicing daily transactions and ensuring timely submission to the Accounting department.

•       Provide clerical and administrative support to the Store Manager and corporate Accounting department.

•       Monitor and report any issues related to phone systems, office equipment, or procedural compliance.

•       Maintain confidentiality when handling sensitive information or communications.

•       Communicate customer feedback, issues, or compliments to the Store Manager promptly.

•       Perform additional duties as assigned to support smooth branch operations and customer satisfaction.

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PERFORMANCE STANDARDS

Be On Time

•       Respond to incoming calls and visitors promptly and courteously.

•       Complete daily clerical tasks and accounting submissions on schedule.

•       Maintain consistent attendance and punctuality to support store operations.

Do It Right

·        Ensure all data entries, deposits, and invoices are accurate and complete.

·        Follow proper communication and confidentiality procedures.

·        Uphold high standards of professionalism in all customer and team interactions.

Work As One

•       Collaborate effectively with Store, Inside Sales, Warehouse, and Accounting teams.

•       Support branch and company initiatives with a positive, team-oriented attitude.

•       Contribute to a welcoming environment that reflects Richards Supply’s values and culture.

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CLEAR LINE OF SIGHT

Each role at Richards Supply supports our company goal: earning a “seat at the table” in our customers’ production and planning meetings. This section explains how the Office Admin/Receptionist builds customer trust and long-term value.

•       Providing a professional first impression that reinforces customer confidence.

•       Supporting branch operations to keep customer commitments on track.

•       Relaying customer feedback and operational insights that help improve service.

•       Demonstrating reliability and helpfulness that reflect Richards’ “You Can Count On Us” promise.

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QUALIFICATIONS

Required

•       1–2 years of administrative, clerical, or customer service experience

•       Proficient in Microsoft Office Suite and general office equipment

•       Strong verbal and written communication skills

Preferred

•       Experience in an industrial, distribution, or retail environment

•       Familiarity with ERP systems (e.g., Profit21) or accounting software

Physical Requirements

•       Ability to sit, stand, and use a computer for extended periods

•       Ability to lift up to 20 lbs occasionally (files, mail, or office supplies)

•       Frequent talking, listening, and interaction with customers and staff

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•       Primarily office-based within a branch location

•       Regular interaction with walk-in customers, delivery drivers, and internal teams

•       May occasionally assist with filing or paperwork in warehouse areas