Guardian Service Specialist

OTE: $75,000.00 - $85,000.00
On Target Earnings include all cash components: car allowance, year-end bonus, commission, and base salary.

Richard Wolf Medical Instruments Corporation is currently seeking a Guardian Service Specialist in or around the Rochester, NY area. The Guardian Service Specialist is responsible for assisting Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products. The Guardian Service Specialist will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating) and replacement of instruments and electro-mechanical devices that are damaged. One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs.

REQUIREMENTS AND RESPONSIBILITIES: 

• Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair. Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel
• Schedule and perform preventative maintenance to ensure proper operation of customer’s RWMIC equipment and facilitates repairs/exchanges as needed as a result of inspections
• Deliver, or arrange delivery, of repaired items back to the customer. Is knowledgeable about repair history, customer specific pricing and discounts available
• Promote on site Repair Exchange transactions through assigned inventory. Good commercial aptitude and attention to detail is required
• Directly responsible to the National Service & Repair Manager, but also must interact well with the territory (independent) reps in order to define proper account target selections, and routes, with the goal of maximizing repair revenues
• Must have an understanding of all types of RWMIC products, and their applications in surgery, as well as thorough knowledge of various repair programs offered under the RWMIC Guardian Repair portfolio, their pricing, process and advantages to the customer
• Must have a good understanding of technical issues resulting from 3rd party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer
• Position requires extensive daily travel, within the territory

ADDITIONAL RESPONSIBILITIES:

• Troubleshoot core nova equipment, if applicable
• Complete and maintain certification for CCSVP, CRCST, or CST, as appropriate, within first year of employment
• Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Other duties as assigned by National Service & Repair Manager

QUALIFICATIONS: 

• High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications
• Strong oral and verbal communications skills
• Excellent PC skills, intermediate level on all MS Office Suite of products
• Valid driver’s license and an excellent driving record are a must
• Excellent organizational skills and ability to work unsupervised
• Desirable to have 1-3 years experience in working with endoscopic equipment, and knowledge of minimally invasive surgeries
• Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment
• The following physical demands are required:
• Lift/Carry 25 pounds
• Bend/Stoop/Kneel 4 hours per day
• Stand/Sit/Walk 8 hours per day
• Push/pull 50 pounds
• The following work environment conditions may exist:
• Infectious Diseases Exposure
• Laser Exposure
• X-Ray Exposure
• Chemicals Exposure
• RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
• All RWMIC Employees have the responsibility to themselves and the company to work safely.

WORK@WOLF

We are proud to offer a competitive pay structure along with a well-rounded benefits package designed to support our employees’ career growth, health, and work-life balance. Our benefits include:

• 401(k) Retirement Savings Plan with Company Match
• Medical, Dental, and Vision Coverage
• Company-Paid Life & Disability Insurance
• Paid Time Off and Paid Parental Leave
• Flexible Work Options – Telecommuting and Flexible Schedules
• Tuition Reimbursement for Continuing Education
• Wellness Program and Flexible Spending Accounts (FSAs)

At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We welcome all qualified candidates to apply for open positions.