Admin/Clerical / Parole Board - Cranston, RI (Hybrid)

Position Title: Program Assistant II

(This request for temp services is for a hybrid position that encompasses the level of work for an Implementation Aid and Administrative Officer.)

Position Summary

Provides administrative, operational, and information services support to assist leadership with program implementation, office management, and day-to-day agency functions. This role combines project coordination, technical/clerical support, and independent administrative responsibilities to ensure efficient operations and service delivery.

Key Responsibilities

• Support the implementation and administration of programs, projects, and agency initiatives.
• Perform a wide range of administrative duties to relieve management of operational and organizational

responsibilities.

• Prepare, process, and maintain correspondence, reports, records, and official documents.
• Collect, compile, and analyze information to support decision-making, reporting, and program operations.
• Provide information and assistance to staff, stakeholders, and the public; respond to inquiries regarding programs and policies.
• Maintain and update files, databases, and record systems to ensure accuracy and accessibility.
• Coordinate meetings, prepare agendas, take minutes, and support internal communications.
• Assist with budgeting, personnel documentation, purchasing, and general office operations.
• Use computer systems and standard software to enter, track, and retrieve data.
• Supervise or coordinate support staff and assist in managing workflow across units as needed. Minimum Qualifications
• Experience in administrative support, office management, information services, or related clerical/technical roles.
• Proficiency with Microsoft Office and general computer systems.
• Strong organizational, communication, and recordkeeping skills.
• Ability to gather and analyze information, prepare reports, and manage multiple priorities.
• Ability to work independently and exercise sound judgment while supporting leadership. Preferred Qualifications
• Experience supporting government, public sector, or program-based operations.
• Experience with data systems, reporting tools, or information services functions.
• Prior experience coordinating projects, workflows, or administrative staff.

Skills required: English proficiency in reading, writing, speaking; customer service; time management; communication; reading and comprehension, and intermediate proficiency for MSWord and Excel to create and maintain case tracking and other logs as requested, perform typing, filing, copying/scanning documents, sending faxes, checking and sending email, answering phones and screening calls/taking accurate messages