Client Experience Receptionist

Job Summary:

Rice Law is hiring a Client Experience Receptionist — the voice and heartbeat of our firm.

This is not a basic front desk role. You are the first impression for people who are often reaching out during some of the hardest moments of their lives. Your ability to balance warmth, professionalism, organization, and empathy will directly shape how our firm is experienced.

This position offers an exciting opportunity to be the primary point of contact for high-end clientele while playing a critical role in supporting our attorneys, staff, and office operations.

If you thrive in a fast-paced environment, take pride in excellence, and genuinely enjoy helping people, you may be exactly who we’re looking for.

Responsibilities:

• Greet clients, visitors, and vendors with professionalism, warmth, and confidence, creating a luxury-level first impression
• Manage a multi-line phone system, directing calls accurately and courteously while delivering exceptional customer service
• Serve as the firm’s call traffic controller, ensuring callers feel heard, respected, and efficiently routed
• Maintain an organized, welcoming front desk area that reflects Rice Law’s high standards
• Perform data entry, filing, proofreading, and document management with accuracy and attention to detail
• Assist with general office operations, including supply inventory and mail handling
• Support our team-focused culture by coordinating daily staff lunch service, including collecting orders from the entire office, placing orders accurately, and managing timely pickup and delivery

Requirements:

• Proven experience as a receptionist in a professional environment; prior law firm, medical, or dental office experience is a plus
• Strong computer proficiency, including Google Workspace
• Exceptional organizational skills with the ability to manage multiple priorities calmly and efficiently
• Polished phone etiquette and outstanding customer service skills
• Experience with multi-line phone systems and clerical responsibilities
• Ability to handle confidential information with discretion and professionalism
• Strong typing and proofreading skills with a high level of attention to detail
• Bilingual language skills are highly desirable

This Role Is Only for Someone Who…

✅ Loves talking to people and being the first point of contact

✅ Can multitask without getting flustered or overwhelmed

✅ Is extremely organized and detail-driven

✅ Takes pride in professionalism and reliability

✅ Thrives in a fast-paced, high-standard environment

If you dislike phones, prefer minimal interaction, or want a quiet desk job, this will not be the right fit.

Who You Are at Rice Law

At Rice Law, our receptionist is more than the first voice on the phone — you are a trusted part of the team and a key driver of the client experience. This role is best suited for someone who naturally aligns with how we work every day.

Teamwork

You readily step in where needed and take direction from attorneys, paralegals, and leadership with a positive attitude. You understand that supporting the team — whether managing calls, coordinating office needs, or handling daily lunch orders — is essential to keeping the firm running smoothly.

Client Commitment

Every caller matters. Whether someone becomes a client or not, you treat them with empathy, patience, and respect. You recognize that many callers are under stress and ensure they feel heard and cared for from the very first interaction.

Trusted Excellence

You take pride in doing things the right way. You are dependable, detail-oriented, and professional. You follow systems, respect confidentiality, and understand that accuracy and accountability are critical in a law firm environment.

Unwavering Resolve

You remain calm under pressure and can manage high call volume, competing priorities, and constant interruptions without losing composure. You adapt quickly and stay steady even on busy or challenging days.

Continuous Improvement

You are eager to learn, open to feedback, and committed to growing. You strive to improve your skills, master our phone playbook, and continuously elevate the client experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Which of Rice Law’s core values resonates most with you and why?
• To be considered, include the phrase “Best Advice, Call Rice” in your application.
• In 2–3 sentences, tell us why you’d be great as the first voice clients hear at Rice Law.
• Please include a link to your LinkedIn profile or other professional portfolio (if available). We may review publicly available professional information as part of our hiring process.

Education:

• Associate (Required)

Experience:

• answering multi-line phones in a professional setting: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Lutherville-Timonium, MD 21093 (Required)
• Work Location: In person