What are the responsibilities and job description for the Weekend Customer Service Support --Three 12-hour shifts! position at Rice Lake Weighing Systems?
For over 75 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and in our community. We are seeking Weekend Customer Service Support to join our team in Rice Lake, WI.
Work Three 12-hour shifts and qualify for benefits! This is an amazing opportunity for great work/life balance. Your schedule will be Friday, Saturday, and Sunday from 6:30am to 6:30pm.
The Weekend Customer Service Support individual performs a wide variety of tasks, monitoring critical customer service processes while ensuring that lights-out shop floor processes are running as planned.
Key Job Responsibilities:
Customer Service
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment, post-accident and for-cause drug screens.
Work Three 12-hour shifts and qualify for benefits! This is an amazing opportunity for great work/life balance. Your schedule will be Friday, Saturday, and Sunday from 6:30am to 6:30pm.
The Weekend Customer Service Support individual performs a wide variety of tasks, monitoring critical customer service processes while ensuring that lights-out shop floor processes are running as planned.
Key Job Responsibilities:
Customer Service
- Answers inbound customer calls and directs calls to appropriate departments & contacts as a phone receptionist.
- On Saturday & Sunday, answers inbound customer national service calls, dispatch dealers for service, coordinating with the After-Hours Front Line and After-Hours Technical resources.
- Ships sales orders that need to be shipped, including picking, packing, manifesting and delivery to the appropriate carrier
- Performs cycle counts, weight and dimensioning of products in warehouse.
- Performs kitting of parts for upstream production purposes
- Picks and Packs orders that may be shipping on the following Monday
- Periodically monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.
- Light assembly of products required for the next week.
- Performs data entry in systems as directed
- Typical office environment, some manufacturing
- Frequent sitting and standing
- Computer use, reading, and typing
- Lifting up to 50 pounds
- Safety shoes required and other PPE as required
- Basic knowledge of materials, material control systems, processes and machine shop operations
- Exceptional written and verbal communication skills
- Exceptional Interpersonal Skills
- Exceptional attention to detail
- High level of interpersonal skills including influencing, conflict resolution and creative problem-solving
- Good organizational skills
- Ability to multi-task
- Good personal computer skills including Windows, Excel, Word and Outlook
- Good mathematical skills
- Must work well under pressure and maintain professionalism during stressful situations
- Must be self-motivated, confident, highly dependable and have solid follow-up skills
- Ability to interact professionally with other departments to gain access to necessary information to meet customer’s needs
- Excellent professional telephone skills and presence
- Able to respond to needs of customers in a timely and value-added manner
- Valid driver’s license
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment, post-accident and for-cause drug screens.
