What are the responsibilities and job description for the Service Coordinator/Scheduler - would like applicants to take Assessments position at Rice Equipment Company?
- Field service calls and follow-up on customer repairs
- Consult with customers by telephone to provide information and schedule service
- Update customer files and ensure accuracy of job-site details and completeness
- Maintain basic knowledge of customer specific products and/or services
- Track, document and retrieve information in job management database
- Track (incoming/outgoing) material shipments and ensure job-site readiness
- Follow up on installations/repairs to confirm quality of service
- Maintain positive working relationships with customers, outside sales staff, service technicians and management
- Participate in activities designed to improve customer satisfaction and business performance
- Ensure that customer documentation is maintained: Safety Documents and Equipment Service Schedule
- Facilitate service manager with essential job details; coordination of material and field technicians
- Other duties as assigned
Job Type: Full-time
Pay: From $21.00 per hour
Work Location: In person
Salary : $21