Surge Adventure Park

The Court Safety Monitor is responsible for maintaining a safe, clean, and enjoyable environment throughout Surge Adventure Park. This position requires active supervision of assigned attractions, consistent enforcement of park safety rules, and positive interaction with guests of all ages.

Court Safety Monitors are expected to remain alert, attentive, and engaged while ensuring guests follow all posted rules and participate in activities safely. Employees in this position play an important role in protecting our guests, maintaining park standards, and delivering an exceptional guest experience.

1. Guest Safety & Attraction Monitoring

• Actively supervise assigned attractions and court areas at all times.
• Enforce all posted park rules, safety guidelines, and attraction-specific requirements.
• Monitor guest behavior and immediately address unsafe actions or inappropriate conduct.
• Prevent overcrowding and ensure guests are following proper attraction procedures.
• Watch for potential hazards, unsafe conditions, or equipment concerns.
• Immediately report injuries, incidents, or safety concerns to management.
• Assist with guest emergencies according to park emergency procedures.
• Maintain awareness of surrounding attractions and guest activity.

2. Guest Service & Engagement

• Greet guests with a friendly, positive, and professional attitude.
• Provide clear instructions and explain attraction rules when needed.
• Assist guests with questions and direct them to the appropriate areas.
• Maintain a welcoming, family-friendly atmosphere.
• Demonstrate patience and professionalism when correcting guest behavior.
• Communicate with parents and guardians when safety concerns involve children.
• Help create a fun and memorable experience for every guest.

3. Cleanliness & Park Appearance

• Maintain cleanliness and organization of assigned attraction areas.
• Remove trash and report spills or other hazards immediately.
• Check attraction areas for damaged padding, exposed equipment, or maintenance concerns.
• Complete assigned cleaning and safety checklists.
• Ensure equipment and surrounding areas remain presentable and guest-ready.

4. Teamwork & Communication

• Communicate effectively with managers and fellow team members.
• Remain in assigned positions unless properly relieved or directed by management.
• Assist other departments when needed and approved by management.
• Participate in required staff meetings and safety training.
• Follow all company policies, procedures, and operational expectations.

• Must be dependable, punctual, and responsible.
• Must possess strong communication and customer service skills.
• Ability to remain alert and attentive in a fast-paced environment.
• Ability to confidently enforce rules and address unsafe behavior.
• Comfortable interacting with children, teenagers, and adults.
• Ability to work evenings, weekends, holidays, and peak business hours as scheduled.
• Must be able to work as part of a team and follow management direction.
• Previous customer service or recreational facility experience is preferred but not required.

• Ability to stand and walk for extended periods.
• Ability to move throughout the park and access assigned attractions.
• Ability to bend, reach, and perform routine cleaning duties.
• Ability to communicate clearly in a busy, noisy environment.
• Ability to respond promptly to safety concerns and emergencies.

All Court Safety Monitors are expected to:

• Maintain constant and active supervision of assigned attractions.
• Enforce safety rules consistently, fairly, and professionally.
• Avoid distractions, including personal cell phone use while on duty.
• Never leave an assigned attraction unattended.
• Maintain a positive attitude and professional appearance.
• Take ownership of their assigned areas.
• Demonstrate teamwork, accountability, and a commitment to guest safety.

At Surge Adventure Park, safety is everyone's responsibility. We strive to provide an environment where families can play, explore, and create lasting memories with confidence.

Our expectation is simple: Stay Alert. Stay Engaged. Stay Safe. Make Every Visit an Adventure!