What are the responsibilities and job description for the Dental Treatment Coordinator position at Riccobene Associates Family Dentistry?
Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.
About the Role
As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.
What You'll Do
- Sit down with patients to understand their oral health history, concerns, and goals
- Walk patients through their treatment plan, answering questions and addressing concerns
- Help patients prioritize treatment and map out a plan for scheduling and payment
- Build genuine trust and rapport with every patient
- Lead financial consultations for new patients and whenever a new treatment plan is presented
- Manage payment options and policies that uphold the practice's financial integrity
- Educate patients on their dental benefits and how they apply to treatment
- Handle insurance billing, payment posting, and claim estimations
- Track dental benefit accounts receivable and follow up on claims to keep payments on time
- Connect patients with outside financing options and explain how they work
- Monitor patient account balances and support the practice's collections process
- Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
- Greet and check patients in and out before and after treatment
- Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
- Pitch in on general office duties as needed
What You Bring
- Previous front office dental experience required
- Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
- Familiarity with dental treatment plans and insurance requirements preferred
- Experience with dental/medical practice management software a plus
- Initiative, dependability, and promptness
- Strong time management and organizational skills to juggle multiple priorities
- Comfort working in a fast-paced environment
- Strong written communication and presentation skills
- Willingness to travel between locations, if needed
- A balance of independent thinking and team collaboration
- Excellent phone skills and clear communication with patients and teammates alike
Why You'll Love It Here
- Full health, dental, and vision insurance
- Life insurance
- Paid time off
- A dynamic role where you make a real impact on patients' care and confidence