Dental Patient Coordinator - Johnson/Wake County (Future Talent Pool)

POSITION SUMMARY

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies. 

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Essential Requirements

• Must be present by 7:45 AM as business hours of operations is 8-5 PM
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Customer Service experience
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental or medical front desk experience preferred

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations