What are the responsibilities and job description for the Customer Care Specialist position at RIAR TOTAL TRANSPORTATION INC?
We are seeking a dedicated and customer-focused Customer Care Specialist to join our team. This role is responsible for delivering exceptional service, resolving customer concerns, and ensuring a seamless customer experience. The ideal candidate is empathetic, detail oriented, and confident in communicating with customers across multiple channels.Key ResponsibilitiesServe as the primary point of contact for customers via phone, email, chat, or messaging platformsAddress customer inquiries, concerns, and complaints in a professional and timely mannerProvide accurate information about products, services, and company policiesDocument all customer interactions clearly and accurately in the CRM systemEscalate complex issues to the appropriate department when necessaryFollow established customer service procedures and quality standardsMaintain a positive, calm, and solution-oriented attitude in all interactionsIdentify opportunities to improve customer satisfaction and retentionQualifications & RequirementsHigh school diploma or equivalent (Associate or Bachelor’s degree preferred)Customer service, customer care, or call center experience preferredStrong verbal and written communication skillsExcellent problem-solving and conflict-resolution abilitiesAbility to multitask and manage time effectivelyBasic computer skills and familiarity with CRM or ticketing systemsReliable, punctual, and professional demeanorPreferred SkillsExperience handling high-volume customer interactionsAbility to work independently and as part of a teamStrong attention to detailAdaptability in a fast-paced environmentCompensation & BenefitsCompetitive pay (based on experience)Paid trainingHealth, dental, and vision benefits (if applicable)Paid time off and holidaysOpportunities for growth and advancement
Salary : $55,000 - $70,000